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montet64933974
montet64933974
Participant
October 4, 2018
Answered

Last Adobe Acrobat Reader DC Update Causes my PDFs to clip the logo at the top

  • October 4, 2018
  • 2 replies
  • 1108 views

Since the update installed a day or so ago, our company docs with our logo at the top started clipping the logo at the top, but only when we print it from within Adobe Reader. On the screen, everything looks OK. If we print it directly from our ERP system, it prints just fine.

Saved the file to my desktop, same issue. Foxit prints the same file just fine. It was working just fine before the update. It is like the Fit or Shrink oversized pages on the Page Sizing & Handling section is not working properly. Even tried custom scaling it down to 95% and then 80%. Still not working.

When you select fit, it scales it to 96%. Most of our documents have 1/4" margins.  Any suggestions?

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi All,

    I am sorry for the delayed response and inconvenience caused, issues related to the printing is addressed with the release of the latest patch of Acrobat/Reader, please install the latest patch from help>check for updates, or install it manually from DC Release Notes — Release Notes for Acrobat DC Products

    Reboot the machine after updating Adobe Reader and check.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    2 replies

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    November 19, 2018

    Hi All,

    I am sorry for the delayed response and inconvenience caused, issues related to the printing is addressed with the release of the latest patch of Acrobat/Reader, please install the latest patch from help>check for updates, or install it manually from DC Release Notes — Release Notes for Acrobat DC Products

    Reboot the machine after updating Adobe Reader and check.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    R
    randym23280205
    Participant
    October 4, 2018

    Had similar problem printing, I noticed when print box opened the page size was set to Fit, I set it to custom size, and I left it at 100%.

    This made my print job work, all margins and header printed correctly. Hope this helps.

    montet64933974
    montet64933974Author
    Participant
    October 5, 2018

    Thanks for the suggestion. However, no luck.

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