Lost my files

New Here ,
Dec 27, 2021 Dec 27, 2021

Copy link to clipboard

Copied

I accidentally deleted my app from my iPad. When I reinstalled it, all of my files are gone. Can I get them back?

TOPICS
Crash or freeze , General troubleshooting , How to

Views

36

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 27, 2021 Dec 27, 2021

Copy link to clipboard

Copied

Hi Meghan,

 

Thank you for reaching out.

 

As you have mentioned above, you have deleted the application from your iOS device. I am afraid to say that if you do not have a backup of your files, it is not possible to retrieve them.

If you have saved them on Document Cloud, then you may access those files using the Acrobat Online account (https://acrobat.adobe.com/link/home/).

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 27, 2021 Dec 27, 2021

Copy link to clipboard

Copied

Is there a way to back up everything to the cloud instead of doing everything individually?

Get Outlook for iOS

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 29, 2021 Dec 29, 2021

Copy link to clipboard

Copied

LATEST

Currently, there is no option to backup everything automatically to Document Cloud in the application. You mah to save the PDF manually to the cloud. However, if you are working on the file which is saved on Document Cloud it will be saved.

 

Let us know if you referring to something else.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines