LOST PDF FILES!

[william_d_2418]

WHEN I DOWNLOADED AND INSTALLED ADOBE READER WITH WINDOWS 11 PRO, ALL THE PDF FILES ON MY DESKTOP, TO INCLUDE THOSE IN FOLDERS ON MY DESKTOP, DISAPPEARED!  

WHERE ARE THEY"?  

HOW MAY I RETREIVE TEHM?  

THANK YOU,

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[Bernd Alheit]

What can you see on the desktop?

[try67]

Where did you download it from?

[AnandSri]

Hello William!

I hope you are doing well, and thanks for reaching out.

Could you please share more details about the issue? Installing Adobe Acrobat Reader on Windows 11 does not delete, move, or hide your PDF files. 

Use your operating system's search function to find PDF files. On Windows, press Win + S and type the file name or .pdf. 

Open Adobe Acrobat Reader and go to "File" > "Open Recent" to see if your lost files are listed there. If you use Adobe Document Cloud, check your cloud storage for the files. Go to "Home" > "Document Cloud" in Adobe Acrobat Reader, or log in to Acrobat online with your Adobe ID (email) and check the files under Documents Tab.

Check the Desktop folder manually: Go to C:\Users\[Your Username]\Desktop. Look inside any folders where the PDFs were stored. 

See this article to manage files on Acrobat online: https://adobe.ly/3YgdPOT

Let us know how it goes.

Thanks,

Anand Sri.