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Mac OS 15.3.2 Acrobat Reader Fonts not visible

Forum|Forum|10 months ago
March 15, 2025
14 replies
27300 views

After update to Mac OS 15.3.2 I’m no longer able to view any of my pdf files sent from Chase bank! All are redacted with only lines and graphics visible. The remainder of the page is white . Encoding of words/numbers: gone! Next to each file name In acrobat: xxx.pdf (SECURED). Adobe- fix your mess please

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Correct answer Amal.

Hi there,

Thanks for reaching out.

This issue has been resolved in the latest version 25.001.2043x of the application. Please follow these steps to update:

Open the application and navigate to Help in the top menu.
Click on Check for Updates and install any available updates.
Once the update is complete, restart your computer to ensure the changes take effect.

christopherheckman

Participating Frequently

Contact your bank. Tell them that because of Adobe, you can't read your bank statement. Let them bring down fire and brimstone on Adobe. Maybe then they'll do something about it.

Amal.

Correct answer

Community Manager

Hi there,

Thanks for reaching out.

This issue has been resolved in the latest version 25.001.2043x of the application. Please follow these steps to update:

Open the application and navigate to Help in the top menu.
Click on Check for Updates and install any available updates.
Once the update is complete, restart your computer to ensure the changes take effect.

D

dmhughes

Participating Frequently

Thank you!

R

ravinderg62643219

Adobe Employee

Hi All,

We have rolled out fix for this issue. Please update Acrobat Reader to the latest version and try opening the pdf files.

Regards

Ravi

K

kd49396195

Participating Frequently

There is still the issue for me in Adobe Acrobat Pro that when I open pdfs, instead of opening in the Adobe Acrobat Pro app, the files actually open in a separate Adobe Acrobat Helper app window instead.

R

ravinderg62643219

Adobe Employee

Hi @kd49396195

Could you please confirm the Acrobat version on your machine and please confirm the file is still opening as blank for you ?

vcalahan

Participating Frequently

Same issue here (European bank documents). From what has been said above, it's specific to bank and financial files. As for asking people to share those files with you to correct it , it's obvious than no one is comfortable with that, plus I'm quite confindent in saying that someone at Adobe has a bank account and must experience the same issue? Unless it is mandatory for U peeps to keep your money stashed under your matress? ;^)

J

jhfergusonv

Participating Frequently

I must remember to not drink my coffee while reading these replies. Your last sentence made me do a snort laugh and I spat my coffee all over. 🤣

vcalahan

Participating Frequently

At least you can SEE your coffee…🤡

L

loyal_Enchantment8658

New Participant

I have this issue too. Can you tell me when you expect to have a fix for this. So many of my reference materials I have saved as PDFs. Not all of them are affected but most are. This is making it impossible to do my job. I really need a quick fix.

JR Boulay

Adobe Expert

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

D

dmhughes

Participating Frequently

Adobe: you have all of the information you need. Asking deflecting questions doesn't help anyone. We cannot view content on bank sourced PDFs. The text is there but the text color is white on a white background. None of the long list of hoops to jump through to fix it on our end are working. Fix it.

D

DM-116

New Participant

It's happening to any PDF now in Acrobat. Here is an example PDF plus a screenshot of what is appearing in Acrobat. The text is there (can be highlighted, copied, pasted) but is invisible. I'm also sending the Acrobat version I'm using and my Mac's info. Hopefully your engineers can do something with all this info. Right now, the app is completely unusable.

Example_PDF_Issue.pdf

New Participant

New Participant

I am in the same boat with my Chase statements. The January and February ones worked fine, but in the March one, only lines and graphics are visible, and the remainder of the page is white (although it does show up in the file preview in Finder (I'm on a MacBook Air). I have an older MacBook running an old version of Acrobat Reader, and I can view the same PDFs there just fine. I'm with the others who are reluctant to send PDFs because of the financial and personal information in the documents.

R

ravinderg62643219

Adobe Employee

Hi,

Team is working to fix this issue on priority. It would be helpful if you could share some test pdf ( if possible ) with us to ensure fix is working for your files as well.

Regards

Ravi

J

jhfergusonv

Participating Frequently

Some redacted screenshots have already been provided. If you're asking for the full pdf file, that's not likely to happen since we are experiencing issues primarily with bank and credit card statements with personal information. I speak for myself when I say I'm not comfortable providing that, hence the redacted screenshots.

T

trish_8376

New Participant

Hi there

Thanks for sharing the screenshot. However, we would need a sample PDF file exhibiting the issue, so we can get this checked by our engineering team further.

Given the sensitive nature of the information in the PDFs, perhaps you or one of your engineers could get a sample PDF from your own Chase, Bank of America, etc. account?

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