Mac OS 15.3.2 Acrobat Reader Fonts not visible

[Joelob22]

After update to Mac OS 15.3.2 I’m no longer able to view any of my pdf files sent from Chase bank! All are redacted with only lines and graphics visible. The remainder of the page is white . Encoding of words/numbers: gone! Next to each file name In acrobat: xxx.pdf (SECURED). Adobe- fix your mess please

Mac OS 15.3.2 Acrobat Reader Fonts not visible

(Title optimized by Adobe Moderator)

[mdupras]

@ravinderg62643219  Does this update apply only to Acrobat Reader? Should those of us using Acrobat Pro also be seeing an update in Creative Cloud?

[ravinderg62643219]

Hi @mdupras 

This update applies to both Acrobat and Reader. But we have rolled out only patches which you can update from your existing version. The updated version is not avaiable for install via Creative Cloud currently. 

[endsight_9181]

When do we expect a fix to Creative Cloud versions?

[SamBeal]

I just installed Reader 2025.001.20432 and I cannot view any bill pdfs - even those I downloaded last year.

[ravinderg62643219]

Hi @SamBeal 

Please update to version 25.001.20438 and try

[SamBeal]

upgraded and it works !

thanks a bunch


--
Sam W Beal Ph.D <>.
Cell: 805 369-1425

[Amal. · Accepted solution]

Hi there,

Thanks for reaching out.

This issue has been resolved in the latest version 25.001.2043x of the application. Please follow these steps to update:

1. Open the application and navigate to Help in the top menu.
2. Click on Check for Updates and install any available updates.
3. Once the update is complete, restart your computer to ensure the changes take effect.

[dmhughes]

Thank you!

[mcdupras]

Hello @Amal. — I'm am unable to complete these steps in order to update my copy of Acrobat Pro due to an error message I receive (Error: 1858) when I run "Help -> Check for updates." This has been going on for 2 days.

Today I went through a process of uninstalling all Adobe applications on my computer, ran the Adobe Cleaner tool, deleted all Adobe-related system files I could find, and restarted my computer. After that, I reinstalled only Acrobat Pro. I still got the same result.

Here is the log ID of a diagnostic I ran yesterday: c009ee75-0262-4fda-b17d-8d718e19a937

I would very much appreciate if someone would look into this and get back to me. I have attempted every technique outlined in this thread as well as other things I've found searching online. I am out of ideas.

[christopherheckman]

Contact your bank. Tell them that because of Adobe, you can't read your bank statement. Let them bring down fire and brimstone on Adobe. Maybe then they'll do something about it.