MCI-Error While Adding Audio Comments

[netyard-MH]

Hi everyone,

when I open the comment tool and try to add a voice comment, I get the following error message:

It's in German and pretty much reads "There is currently no wave device available that could record in this format".

I've never seen this before and I have already set the microphone privacy settings within Windows 10 to allow desktop apps.

By the way: This happens on multiple computers.

Does anyone have any ideas on how to resolve this?

Recording sound in other apps works as expected.

Thanks in advance and kind regards,

Mark Hermann

[AkanchhaS]

Hi Mark,

As per the error message, "There is currently no wave device available that could record in this format". Are you trying to record a voice note to add in comment or trying to browse an audio file?

I have checked the same, this issue is not reproducible at our end. For testing, you may try the following step-

1- Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced Security">OK>Reboot Reader

Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

2- Open Acrobat>Help>Check for update

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

We would be looking forward for the update from you. Keep us posted.

Thanks,

Akanchha

[netyard-MH]

Hi Akanchha,

I was indeed trying to record a voice note.

Turning off the Protected Mode has worked.

However, I would rather not leave it off.

Do you have any other suggestions on how to fix this without negatively impacting security?

Thanks,

Mark

[Amal.]

Hi Netyard-MH,

++ Adding on to the suggestion by Akki_24

You may please refer to the steps provided in the help article - Protected Mode troubleshooting | Adobe Reader

Regards,

Amal

[Yousif Mahmood]

I have this problem too... did you find the solution?