Memory could not be read 0x00007FFD132DED7D at 0x000018

[jonathan_7853]

Receiving this error on just about every file I open, regardless of location (cloud or local or email attachment)

I have removed and reinstalled acrobat reader, used cleanup too, check memory and HDD for erros. Any other ideas would be appreciated.

[Meenakshi Negi]

Hi jonathan_7853,

Thank you for reaching out, and sorry about the trouble caused.

Please share the Acrobat and OS version numbers currently installed on the machine. Also, please collect the logs using the diagnostic tool and share the log ID with us.

Feel free to let us know if you need any help.

Thanks,

Meenashi 

[jonathan_7853]

Hello, I am working on getting the info and will post an update shortly.

[Meenakshi Negi]

Hi jonathan_7853,

Sure! You can post here whenever you have all the information. We will share the details with the team to see if it is related to an ongoing issue.

We will wait for your response.

Thanks,

Meenakshi

[jonathan_7853]

Hello, this is the 25.001.20577 version of Acrobat Reader and Windows 11 26100.4946. I have attached the log

[S. S]

Hi @jonathan_7853,

Hope you are doing well. Thanks for the response.

The team is aware of the issue and is working on a fix.

Your kind understanding and patience are highly appreciated.

Regards,
Souvik.