Memory error adobe reader

[Kiran_Jelmer]

Goodday!

Since a couple of days i daily get the following error message in adobe reader.

Sometimes even when i haven't opened adobe reader yet.

I can click a couple of times on OK en the error message will disappear. But it is very annoying.

i have tried re-installing Adobe reader, turning off page caching, turning sandbox protections off.

Is there a known issue with adobe reader?
We are using the following version:

When i check the event log of the computer i see the following:

Application popup: Font Capture: Acrobat.exe - Toepassingsfout : De instructie op 0x000000006DD8AFF4 verwijst naar geheugen op 0xFFFFFFFFFFFFFFFF. Het geheugen kan niet worden read.

Application popup: Acrobat Instance Window: Acrobat.exe - Toepassingsfout : De instructie op 0x000000006DD8AFF4 verwijst naar geheugen op 0x0000000000000090. Het geheugen kan niet worden read.

Does anybody have a suggestion for this problem?

Looking forward to the responces!

Kind regards,

Kiran

[Abambo]

What antivirus program are you using?

[Kiran_Jelmer]

I use the default windows defender

[Meenakshi Negi]

Hi Kiran_Jelmer,

Thank you for reaching out.

The team is aware of the issue and is investigating the behavior.

In the meantime, please try updating the Acrobat Reader to the latest version and check if the issue still occurs. In the application, go to Menu > Help > Check for updates.

If you get the same error, we might need the logs to share it with the team.

Let us know how it goes.

Thanks,

Meenakshi

[Kiran_Jelmer]

Hello Meenakshi,

Curruntly im running the latest version, and there are no updates available.

[Meenakshi Negi]

Hi Kiran_Jelmer,

Thank you for the information.

The issue has already been reported to the team, and they are working on fixing it. 

We will update you once the issue is resolved. We appreciate your patience.

Thanks,

Meenakshi

[Kiran_Jelmer]

Hi Meenakshi,

Thanks for updating 🙂

Looking forward to the fix!

Kind regards,

Kiran

[Eric37996148er9d]

Hello,

We have got the exact same issue. We have checked the version. As it turns out our version is Adobe Reader DC 2024.002.20759. I have checked for an newer version, but this isn't available. 

We have installed this version on a windows 2012 R2 (virtual remote desktop server).

Switching AcroRd32.exe to compatibility mode Windows 8 seems to lessen the frequenty of application crashes, but we are not sure if it actually is.

Should this issue already have been resolved by Adobe?

[ashley_8035]

I am getting the same error since newly installing the program yesterday and from the research I've done on how to resolve it, this appears to have been an ongoing issue since as early as 2007, based on posts I have found across various forums.  How has this apparently not been resolved by Adobe in all this time?

[AnandSri]

Hello @ashley_8035!

I hope you are doing well, and we are sorry for the delayed response and the trouble.

Could you please install the latest build of Acrobat and Reader version 25.001.20521. Planned update, Jun 02, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app, and the machine, and try again.

If you haven’t already:

• Use the https://adobe.ly/4kCDCtS to remove all traces of the current installation.
• Reboot your system.
• Reinstall Acrobat or Reader.

If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.