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J
jenifer4
Participant
June 5, 2009
Beantwortet

Microsoft Visual C++ Runtime Library: Runtime error message:

  • June 5, 2009
  • 6 Antworten
  • 35215 Ansichten

Am I a dunce, or what?!  I can't open any .pdf files with Reader 9.1.  Error message: "This application has requested the Runtime to terminate in an unusual way.  Please contact the application's support team for more information."  So I'm asking.  Does anyone know what this means?  Running application on a HP Pavillion Entertainment PC using Vista Home Premium.  Please help.

Jenifer

    Dieses Thema wurde für Antworten geschlossen.
    Beste Antwort von ForeverZerone

    I found a solution for my problem that was very similar to what was described here. I am running windows 7 but I was getting the same error and such when one of our employees was trying to use adobe, but not the others using the same station.

    It turns out that there was something that got ported over when we migrated her profile from XP that adobe didn't like.

    The fix is:

    Run "regedit" from the start bar

    Navigate to;

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

    And then find the "AppData" value. It should be something like "%USERPROFILE%\AppData"

    ------------------------------------------------------------------------------------------

    As soon as I changed the profile that was having the problem to that value, adobe started working fine.

    Mine was "%USERPROFILE%\Application Data" which I assume is a throwback from the XP port.

    Hope this helps.

    6 Antworten

    B
    berhor
    Participant
    January 3, 2011

    Had the problem in Windows 7 and solved it by setting permissions on the AppData folder. (I noted that I somehow screwed up the original Windows7 permissions settings and that was the possible cause of the problems...indeed, I was willing to get access to the AppData and other unavailable/hidden folders inside my UserData space, and changed the permissions--notably removing the deny setting for everyone and replacing it by other restrictions, and this screwed up operations for several installed programs...)

    Well, to solve the Adobe issue, edit permissions on the one Adobe folder that is indirectly pointed to in the Registry by

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData

    containing something like "%USERPROFILE%\AppData\Roaming" in my case.

    precisely, it yields:C:\Users\WindowsUserId\AppData\Roaming, inside which adobe creates a folder "Adobe".

    On that later "Adobe" folder, right-click properties > security > edit and add yourself (your WindowsUserId) with full control over the folder and its subfolders.

    That solved the issue.

    F
    ForeverZeroneAntwort
    Participant
    May 26, 2010

    I found a solution for my problem that was very similar to what was described here. I am running windows 7 but I was getting the same error and such when one of our employees was trying to use adobe, but not the others using the same station.

    It turns out that there was something that got ported over when we migrated her profile from XP that adobe didn't like.

    The fix is:

    Run "regedit" from the start bar

    Navigate to;

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

    And then find the "AppData" value. It should be something like "%USERPROFILE%\AppData"

    ------------------------------------------------------------------------------------------

    As soon as I changed the profile that was having the problem to that value, adobe started working fine.

    Mine was "%USERPROFILE%\Application Data" which I assume is a throwback from the XP port.

    Hope this helps.

    V
    vinbasic
    Participant
    August 19, 2010

    Thanks!! This 'Appdata' fix worked !

    R
    RM_ITSupport
    Participant
    April 15, 2010

    I found a solution/workaround for everyone:

         from http://kb2.adobe.com/cps/404/kb404597.html

    As an admin, go to the "Program Files/Adobe/Acrobat 9.x" folder.

    Right click on "Acrobat.exe" (or "Acrord32.exe" if running reader only) and choose properties.

    Under the "Compatibility" tab, set the program to run in compatibility mode for "XP" or "Server 2003",

    depending on your options. For terminal server 2008, be sure and set the compatibility mode under

    the "Show settings for all users" button.

    This fixed me right up and didn't have to set any special security on the Users root.

    A
    Anonymous
    July 13, 2009

    I will tell you how I fixed all problems that I have read about Adobe Reader 9.1.2.

    I removed Adobe Reader completely and went back and installed the original Adobe Reader 7.0.5 which came with my computer (in setup).

    All problems solved.  No more Run Time Errors or Memory Errors. Plus I now can open all (so far) PDF files without the files closing down.

    I wrote tech support.  They seemed to have no clue about any problem.  Told me I shoiuld go to their forums.  Seems to me they should

    take their own advice.

    Donald

    A
    Anonymous
    July 13, 2009

    Hello, Donald:

    I would NOT recommend installing an older version of Adobe Reader (or any other software for that matter - unless the system is sans Internet) since it will not be up to date on security patches. Even though Reader 7.1.3 is currently being patched, it will not be for much longer, then you are back in the same situation you find yourself now. If you are unable to resolve issues with Adobe Reader, I recommend using a different reader that has much less bloat and is updated regularily:

    http://www.foxitsoftware.com/pdf/reader/

    FoxIT is a FREE alternative to using Adobe's Reader. Support for free Adobe products is limited forums such as this. The same holds true for open source alternatives except the manufacturer usually helps support their forums while Adobe doesn't monitor this forum or any like it.

    Just remember, you ALWAYS have an alternative! You just have to decide if you will choose to take the options that you are presented.

    Best of success!

         Michael

    H
    hardwareblues
    Participating Frequently
    July 14, 2009

    Thank you Michael! I did decide to go with Foxit & it seems great & very

    simple. Thank you for turning me on to it. I'm glad to be done w/Adobe

    Reader! My very best wishes to you & yours!

    Bonnie

    J
    jenifer4Autor
    Participant
    June 14, 2009

    I just received an "update" for Adobe Reader 9.  I downloaded and installed it, then tried to open a saved file from my hard drive.  Same problem.  Here are the "crash" details....    I have no problem "reading" .pdf files via IE.  Just can't open from saved files or email attachments.  I'm going out of my mind with this!!!!

    Product

    Adobe Reader 9.1

    Problem

    Stopped working

    Date

    6/13/2009 8:39 PM

    Status

    Solution Available

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: AcroRd32.exe

    Application Version: 9.1.0.163

    Application Timestamp: 49a88f00

    Fault Module Name: MSVCR80.dll

    Fault Module Version: 8.0.50727.3053

    Fault Module Timestamp: 4889d619

    Exception Code: 40000015

    Exception Offset: 000046b4

    OS Version: 6.0.6001.2.1.0.768.3

    Locale ID: 1033

    Additional Information 1: 3891

    Additional Information 2: 6184a4f5c992366496358b4a89b596dc

    Additional Information 3: 866a

    Additional Information 4: 5fdd6d0c31d805036e107ade4c76d8d8

    Extra information about the problem

    Bucket ID: 1179429523

    H
    hardwareblues
    Participating Frequently
    July 12, 2009

    I'm having the very same problem.  you sure become aware of how often you want to read/open pdfs.

    J
    jenifer4Autor
    Participant
    June 12, 2009

    This is the error report I get through Windows Vista:

    Product

    Adobe Reader 9.1

    Problem

    Stopped working

    Date

    6/11/2009 7:27 PM

    Status

    Solution Available

    Problem signature

    Problem Event Name:      APPCRASH

    Application Name:           AcroRd32.exe

    Application Version:         9.1.0.163

    Application Timestamp:   49a88f00

    Fault Module Name:        MSVCR80.dll

    Fault Module Version:      8.0.50727.3053

    Fault Module Timestamp:                4889d619

    Exception Code:                40000015

    Exception Offset:              000046b4

    OS Version:        6.0.6001.2.1.0.768.3

    Locale ID:           1033

    Additional Information 1:                3891

    Additional Information 2:                6184a4f5c992366496358b4a89b596dc

    Additional Information 3:                866a

    Additional Information 4:                5fdd6d0c31d805036e107ade4c76d8d8

    Extra information about the problem

    Bucket ID:          1179429523

    Can someone please help????

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