Ms Gothic texts are missing while opening .ai file into acrobat reader

Report · Apr 12, 2023

Dear team,

have good day,

Ms Gothic font some texts are missing while opening .ai file into acrobat reader.

Error through as below image. kindly support us to resolve this.

Thanks

Saravanan S

Report · Apr 12, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

Report · Apr 12, 2023

Hi Saravanan S293477805nof,

Thank you for reaching out.

Please confirm if the issue occurs with a particular PDF.

It seems to be font related issue. This happens when the font is not embedded in the PDF and is unavailable on the machine.

You may check if the fonts are embedded from the File menu > Properties> Fonts.

Would you mind sharing the PDF with us? We will check and confirm the same.

Thanks,

Meenakshi

Report · Apr 12, 2023

Thanks for your support.

This issue occurs only for this pdf file.

we couldn't share PDF since it is confidential.

we checked the font settings , all required fonts installed in system.

Please lets us know if any other issues apart from font issue for this pdf.

Report · Apr 13, 2023

Hey Saravanan S293477805nof,

As the issue occurs with the particular file, it is a file-specific issue.

We cannot comment much on what might be causing the issue without checking the PDF.

Thanks,

Meenakshi

Report · Apr 16, 2023

Thanks for your support!!!

I have attached issue explanation document & issue file.

please check & support us in resolving issue.

Report · Apr 16, 2023

Issue file usp=sharinghttps://drive.google.com/file/d/1rQFYDC2kUJRUwgWd9lsjUBzn9gTadi8l/view?usp=sharing

Report · Apr 18, 2023

Dear Team,

Any soluation found on .AI file.

Regards,

Saravanan S

Report · Apr 20, 2023

We are waiting for your soluation, need to communicate to customer.

Report · May 02, 2023

Dear Team,

Can you please support on above requet, since we need to communicate to customer.

request you to support ASAP.

thanks & regards,

Saravanan S

Report · May 03, 2023

Hi Saravanan S293477805nof,

Sorry about the delay in response.

We have checked the file, and it looks fine after converting it to PDF.

As per the message, it appears to be a font-related issue. That is the reason the text is not displayed. However, there are no other issues with the file.

As the issue is file specific, please ask the user to recreate the file and check if this happens again. Ensure that the fonts are embedded.

Thanks,

Meenakshi

Report · May 08, 2023

Thanks for your support !!!

We ensure that Coverrting in to PDF has no issues & all the fonts are embedded.

Could you please confirm that same AI file has no issues on opening directly in adobe acrobat as PDF.

Also we would like to have virual Teams call to discuss on this issue.

Please confirm.

Best Regards,

Saravanan S

Report · May 15, 2023

Hi Meenakshi Negi,

Thanks for your support

Can you please support for above request.

Best regards,

Saravanan S

Report · Jun 05, 2023

Hi Meenakshi Negi,

Thanks for your support.

Can you please support on our request.

Since it long pending, need to provide solution to our customer.

Best regards,

Saravanan S