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Participant
October 3, 2018
Answered

Must save before sending in email

  • October 3, 2018
  • 23 replies
  • 22756 views

Since upgrading to Acrobat Reader DC 2019.008.20071 users are unable to send a pdf via the send file as email attachment button on the adobe toolbar within Internet Explorer 11.

1. User opens a pdf within Internet Explorer

2. User fills in fillable fields

3. User clicks the envelope on the Adobe Reader browser plugin to have it open a new message in Outlook

4. Reader says The PDF document needs to be saved before continuing.

This functionality worked fine in Adobe Reader DC 18.011.20063

    This topic has been closed for replies.
    Correct answer sangrover

    Hi All,

    Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

    Link : How to use the email icon to directly send file as attachment

    Please let me know in case of any concerns.

    Regards,
    Sandeep Grover

    23 replies

    Participant
    October 5, 2018

    I also have a problem of pictures being cut off to a "sliver" since the latest 2019.008.20071 update as well as the printing option mentioned above, very frustrating. Work around is to "print as a picture"...I hope this gets fixed soon.

    tylerl21001243
    Participant
    October 5, 2018

    A client of our recently upgraded to Acrobat Standard DC and they are all having this problem when scanning. Please fix ASAP. Thank you.

    Participant
    October 5, 2018

    I have also been having this issue

    matthewk2573782
    Participant
    October 4, 2018

    My entire office is having this issue as well. Please fix ASAP.

    Participant
    October 4, 2018

    I am also having this problem.  And when I try to save it tells me that someone else is in the file.  I have a large file that will let me send the entire file but when I extract one page I get the must save again.  Please reverse this update.

    kevinb92674399
    Participating Frequently
    October 4, 2018

    I just chatted with Adobe support and they have no solution to quickly send as attachment without going through the new Sharing options panel.

    I submitted a feature request for the mail icon to be set back to a "send as attachment" option rather than Sharing button.

    ----When hitting the mail envelope icon that it should perform a send as attachment in your default mail client rather than opening the share options and then forcing you to click 2 more options in order to get a send as attachment.

    There is already a SHARE button separate from the mail envelope icon which provides access to those sharing options.  Also the mail envelope option is a direct representation of sending an email (not all sharing options----------

    Hopefully that would also make it to where you won't need to save the file before sending as attachment.

    Participating Frequently
    October 4, 2018

    A possible workaround...

    The latest version of " Adobe Acrobat Reader 2017 (Classic)" does not display the same undesirable behavior of requiring a save before attaching a copy of a completed form to email.

    It can be found here:

    ftp://ftp.adobe.com/pub/adobe/reader/win/Acrobat2017/1700830051/

    then apply this update:

    ftp://ftp.adobe.com/pub/adobe/reader/win/Acrobat2017/1701130105/

    Participant
    October 4, 2018

    how do you get an FTP login for this download

    Participating Frequently
    October 4, 2018
    tadefae
    Participant
    October 4, 2018

    My users have the exact same problem with the 2019.008.20071 version.   Everything was fine until this latest update.  Its very frustrating for many of them because they use a fillable form every day to work business cases.

    Participant
    October 4, 2018

    Having the same issue here.  Signing a hundred contracts in a day just went from 30 minute process to 3 hour process.  I don't need to save this information across multiple machines.  I just need to sign it and send it back to the accounting team to hold onto.  Very frustrated with this update so far.

    MariaJ1963
    Participant
    October 4, 2018

    This issue is extremely frustrating.  I send documents all day long and having to take extra steps to send one adds so much time when I'm sending so many.  A quick fix would be highly appreciated.