Must save before sending in email

[mark53127261]

Since upgrading to Acrobat Reader DC 2019.008.20071 users are unable to send a pdf via the send file as email attachment button on the adobe toolbar within Internet Explorer 11.

1. User opens a pdf within Internet Explorer

2. User fills in fillable fields

3. User clicks the envelope on the Adobe Reader browser plugin to have it open a new message in Outlook

4. Reader says The PDF document needs to be saved before continuing.

This functionality worked fine in Adobe Reader DC 18.011.20063

[JohnnyE1979]

I also have a problem of pictures being cut off to a "sliver" since the latest 2019.008.20071 update as well as the printing option mentioned above, very frustrating. Work around is to "print as a picture"...I hope this gets fixed soon.

[JSDixon]

Uninstall your current version of Adobe Reader DC, Install a semi older version, click on help, check for updates and install the updates. The email button will work correctly even after making modifications to the document. I have done this for two users in my company and they both work great.

[kevinb92674399]

Tried that (installing older version and upgrading back to latest) and doesn't fix it.  Once updated to version 2019 then it is back to requiring to save before sending and the email button still brings up the sharing panel instead of directly performing a send as attachment like it had before.

[JSDixon]

Does it allow you to remove this windows update?

[kevinb92674399]

It must be installed with the application upgrade.  No option to uninstall that from the list of installed updates.  Would remove when program was uninstalled.

[jamest85508187]

Same problem - for years I have been able to email documents that are displayed in Windows Explorer and as of 2-3 days ago, I cannot, without saving the document onto my system and then emailing.  Frustrating to say the least.

other pdf reader options out there without this hiccup?

[sangrover · Accepted solution]

Hi All,

Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

Link : How to use the email icon to directly send file as attachment

Please let me know in case of any concerns.

Regards,
Sandeep Grover

[christophero12657084]

bypasses the most time consuming part "saving the file" still several clicks are necessary but ill take the fix until the program gets repaired. thank you

[Jespen]

We even have the same problem. Please, give us back the old mail button. Daily we use this button about 100 times per user. We generate PDFs via PDFLib in a browser session. Adobe Reader opens, we click this button and send the PDF to our customer e.g. Now, we have to save the PDF (but we never need it again), click on this button and three steps later we have the same like one version before!

[arvindy]

Hi Jespen ,

Could you please follow the steps by sangrover in the above post and see if it works for you as well.

Regards,

Arvind

[bryceb80168810]

I have confirmed the registry setting and it works successfully.  Thank you.

A couple of time getting it to be your default email and requested change and it acts like before.

So is the registry setting what is basically going to change in the updated release or will there be more?  We have 1600 computers to patch so I am not sure if we should just do it with the registry or wait until the release is coming.

Any idea on when the update will be released?

[Document Geek]

There is a free third party tool that addresses this very issue: Acrobat / Reader 2019 -- Quick File Send Button (FREE)

[Bianca Myddleton]

Did not work for me

[kevinb92674399]

The registry fix has worked for me on Acrobat Pro DC and Reader DC

Thank you Adobe!!!

[vichtgyg]

The Registry modification works perfectly, thank you!

[yelawolf747]

Thanks Adobe for the short-term fix but PLEASE fix permanently! 

[JASK747]

Hi

I can also confirm that the registry fix resolves issue. For those who "think" they still have the issue after applying registry key, you also need to note that if using the "Fill & Sign" feature, you need to close the "Fill & Sign" toolbar after your editing to enable the Email icon again.

[Jespen]

Thank you arvindy, the registry hack from sangrover​ works perfect and is faster than the third party tool from Document Geek. And we can create a GPO for all computers in our network!

[toddf81324953]

Hello, has anyone attempted to run the Registry fix on a Win10P box ?  I tried it on one of them here and it doesn't find the entries.  Any input would be appreciated. 

Thanks

[bryceb80168810]

I couldn't run the registry fix from a network drive on Win 10 box.  But if I put it locally on the box I had no issues. 

[toddf81324953]

Thank you Bryce, this worked for me.

Cheers

[tadefae]

Adobe has an update for DC (1900820074) on their FTP site.  Can anybody verify if it fixes this issue without needing the registry patch?

[rebeccam93344776]

We can not continue to save every report before sending out via email.

Adobe has got to fix this immediately.

Please revert to the send without the save option.

Thanks

[jc2it]

In the thread above Adobe did respond with a registry fix. Have your IT department implement it in the short term. In the long term, I agree, Adobe does need to restore functionality to the Acrobat DC productline.

Here is the registry fix:

How to use the email icon to directly send file as attachment

[rebeccam93344776]

I see the fix, but that doesn't change that you have to save before sending as an attachment, that's what takes the most time and wastes storage space when I don't need to save something before sending.