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mark53127261
Participant
October 3, 2018
Answered

Must save before sending in email

  • October 3, 2018
  • 23 replies
  • 22756 views

Since upgrading to Acrobat Reader DC 2019.008.20071 users are unable to send a pdf via the send file as email attachment button on the adobe toolbar within Internet Explorer 11.

1. User opens a pdf within Internet Explorer

2. User fills in fillable fields

3. User clicks the envelope on the Adobe Reader browser plugin to have it open a new message in Outlook

4. Reader says The PDF document needs to be saved before continuing.

This functionality worked fine in Adobe Reader DC 18.011.20063

      This topic has been closed for replies.
      Correct answer sangrover

      Hi All,

      Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

      Link : How to use the email icon to directly send file as attachment

      Please let me know in case of any concerns.

      Regards,
      Sandeep Grover

      23 replies

      Show previous replies
      mortenn61704979
      mortenn61704979
      Participant
      October 4, 2018

      We are having this isses using the "Send mail" icon in the reader client as well.

        A
        Adobe Employee
        arvindy
        Adobe Employee
        October 4, 2018

        Thanks for reporting the issue!

        We are looking into it. We will let you know once we plan to deliver the fix.

        Regards,

        Arvind

          monicaf24384927
          monicaf24384927
          Participant
          October 4, 2018

          Please let us know when fixed and/or how to revert back...this is doubling my time sending out our invoices!

          reubenh5087630
          reubenh5087630
          Participant
          October 4, 2018

          We have the same issue across multiple paid versions of Acrobat DC Pro. It is causing major issues with users that sign many pdf forms.

          Very frustrating, I would also request this "feature" be reverted ASAP.

            C
            Charismatic_Eclipse0D44
            Participant
            October 4, 2018

            Agreed, it's NOT user friendly at all. Added multiple mouse clicks to perform the same function. It's enough to make me NOT want to use ADOBE products. It's a horrible change.

              J
              jc2it
              Participating Frequently
              October 3, 2018

              This has been a problem for us as well. Please remove the save requirement before email and let us know when a fix is available to repair this regression.

                E
                eyez23q
                Participant
                October 4, 2018

                Have a customer experiencing the exact same thing today minus the prompt asking for it to save, they simply press the 'Continue' button to then open into a new email and the button does nothing.

                tester28684935
                tester28684935
                Participant
                October 4, 2018

                I had a user with this same issue.  Turned out they had not signed into their Adobe account after the update.  After signing into their Adobe account they were able to send via outlook. The 'Continue' button opened the email as expected. The "save before sending" message did persist.  I see you were not experiencing the "save before sending" issue and may be on different version, had not modified the document, or had already saved when attempting to send.  Hope this helps...

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