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Participant
November 15, 2019
Question

My laptop detects a virus on Acrobat Reader

  • November 15, 2019
  • 2 replies
  • 1006 views

Every time I try to download and install Acrobat Reader, I get a message that says it contained a virus and was deleted.

I checked my anti virus and here are the details:

 

 

This is from the Adobe Website

This topic has been closed for replies.

2 replies

Participating Frequently
November 17, 2019

Hi there.  First off is this the only app your having problems with?  Not just install or uninstall but running slower than usual or more ads popping up? Do your apps stop running for no reason and you have to log back in? If so, I would highly recommend that you check your device for malware and spyware.  If so than unfortunately it's a much bigger issue.  If none of the previous sounds about right than run your Device Scan.  This should detect the above or other factors that could be the problem. Good luck!

radzmar
Community Expert
Community Expert
November 16, 2019

This is propably a false positive of your Windows Defender. Try to get updated virus definitions through the Windows Update and try again.