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musap28791948
Participant
September 19, 2019
Question

My pdf has hidden all the fields i filled in on a form

  • September 19, 2019
  • 2 replies
  • 6637 views

When I open a PDF form in adobe it hides the fields that i filled in, and only shows it when I click on it. But then when i click on the next one to see it, the previous one becomes hidden. Even when i print it doeesnt show, Works in chrome only. Have tried uninstall and reinstall but still no luck

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    2 replies

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    September 25, 2019

    Hi, 

     

    I checked the file and it seems to work well in both Adobe Acrobat Read and Adobe Acrobat Pro. 

     

    The only curious thisng I found is that the file is not secured; it is editable.

     

    If the form that you are using is older than June 2019 please download from their website the most current one. It seems that the form was updated using InDesign with a Mac computer during that time fram as shown in the slide below

     

     

     

    If that is not your case and you've downloaded this file recently  from the link that you provided, please see this link first : https://helpx.adobe.com/acrobat/kb/blank-dialogs-or-text-missing.html

     

    You've also mentioned that the files works good in other computers excepts yours. Correct?

     

    Check for the following settings in your Adobe Reader and compare if some of this settings are different in the other computer that the file seems to work well:

     

    1) Edit---> Preferences---> PDF/A View Mode---> View Documents in PDF/A mode: Select Never and see if this works.

     

    2) Edit---> Preferences---> Page Display---> Deafult Layout and Zoom---> Rendering--->Smooth Text---> (check uncheck options here, specially "Use Local Fonts" (it should be checked, but see if by unchecking it you get something to work

     

    3) Edit---> Preferences--->Other Accessibility Options---> Document Colors Options--->Replace Document Colors " (should be unchecked

     

    4 ) Edit---> Preferences---> Other Accessibility Options--->Document Colors Options--->Override Page Display (settings here should be unchecked)

     

    5) ) Edit---> Preferences---> Other Accessibility Options (check here how it looks in the other good know-working

    computers and compare with your computer settings)

     

    6) Edit---> Preferences---> Security Enhanced (check here how it looks in the other good know-working computers and compare with your computer settings)

     

    7) If none of this works, try saving the file As MS Word Document, convert to PDF again and see if you can fill the form again (this worked for someone in another forum outside of Adobe Forums

     

    😎Check this link our: https://helpx.adobe.com/acrobat/kb/blank-dialogs-or-text-missing.html and follow the Microsoft Support links listed below in that page where it says "More like this"

     

    9) Additional Troublshooting tips: https://helpx.adobe.com/acrobat/kb/troubleshooting-forms.html

     

    9) Last but nevertheless, use the Creative Cloud Cleaner Tool from here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html  or here:   https://labs.adobe.com/downloads/acrobatcleaner.html

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    September 22, 2019

    Hi,

     

    In edit mode, have you  tried righ-clicking on the fields, selectin Properties, and uncheck or check the following option from the pulldown menu: Visible.

      M
      musap28791948Author
      Participant
      September 23, 2019
      Thank you for your response, I am not sure how to do this as its a free version of adobe and its a form that im working on which i can fill in. Im using windows 7
      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      September 23, 2019

      Ok, if you don't mind me asking, can you share a little more info about what you have? For example, Windows 7 (which edition? 32 or 64 bit version.. is it updated?)

       

      What free Adobe product (and version) do you have: Adobe Acrobat ReaderDC? or Adobe Acrobat Pro DC 7-day Free Trial?

       

      As far as the web browsers like Crhome, MS Edge, Firefox, Opera (or any other PDF viewer), they are all matured enough to be able to open, display, fill  the form, and such.  However, using browsers to try and wrestle with PDF forms that might've been created with other Adobe products (specially with Adobe LiveCycle forms, Adobe Acrobat ProDC), or even exported to PDF with the of  MS Office applications, or other commercial PDF products) ALL and  EACH have some constraints and  limitations.

       

      If the form was created in Adobe Acrobat Pro, and let's say, it has java scripts, secuirty measures in place, or document-level javascripts (to include digital signature fields, etc.) you won't be able to use it properly.

       

      Browsers rely on PDF plug-ins which is not the same as using the full fledged features in Acrobat Pro. With the paid subscription you will be able to fully edit and save the document in different formats, for example.

       

      But if you share a little more info on what you have, then we may find some work around to your issue.

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