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Participating Frequently
July 4, 2024
Question

My PDFs are locked

  • July 4, 2024
  • 1 reply
  • 3616 views

I have a Mac laptop and have been creating and using PDFs for many years. I normally use Preview to open and read PDFs without any problems. All of a sudden my PDFs are locked and require a password to open. I have tried every password I've ever used on my computer but none of them work. I would like to emphasize that these are MY files, not someone else's, so no one else locked them. I downloaded Adobe Acrobat Reader but it won't open the files either. It's very frustrating.

Thanks!

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1 reply

try67
Community Expert
Community Expert
July 5, 2024

Considering that Acrobat Reader can't lock files, it's most likely an external issue. Might be a virus that locked them, or some network utility or something like that. What exactly does it say when you try to open them?

LysonicAuthor
Participating Frequently
July 5, 2024

I agree; it’s very mysterious. It’s not really a Mac sort of thing in my experience.

In Preview it says “This document is password protected. Please enter the password below.”

When I try opening it in Adobe Acrobat it says “NR73 is locked. Please enter a Document Open Password”

Thanks,

Alan
[Private info removed]

 

LysonicAuthor
Participating Frequently
July 6, 2024

Can you share a sample file with us?

 

PS. You should not post your contact details here. I've removed them for your previous post.


Thank you. I'm attaching screenshots from my attempt to open this file first in Preview, then in Acrobat.

I appreciate your help!