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A
August5D1E
Participant
September 2, 2021
Answered

Mystery (.zip) extension

  • September 2, 2021
  • 2 replies
  • 1153 views

Why/How did some of my PDF documents get a (.zip) extension? I can't open these files the usual way. 

I now need a un-zip app to open them.

Help...if you can.

This topic has been closed for replies.
Correct answer Test Screen Name

You've somehow messed up the automatic opening of ZIP files by Windows, by telling Windows (wrongly) that Acrobat Reader can open them. OR, using some unzip app has done this, then you uninstalled it.


Maybe this will work...

2 replies

T
Test Screen Name
Legend
September 3, 2021

You should need to unzip files on Windows 7 or later. Just double click on the ZIP file and it opens a folder view. If this isn't happening it's because you have installed an un-zip app that has blocked the normal Windows behaviour.

A
August5D1EAuthor
Participant
September 5, 2021

Hi Test Screen Name....I tried what you suggested and I still got the message that Adobe Reader could not open the file.

Thanks for trying to help....August5D1E

T
Test Screen Name
Legend
September 6, 2021

You've somehow messed up the automatic opening of ZIP files by Windows, by telling Windows (wrongly) that Acrobat Reader can open them. OR, using some unzip app has done this, then you uninstalled it.

try67
Community Expert
try67Community Expert
Community Expert
September 2, 2021

That's very odd, but has nothing to do with Adobe Reader. If this happened "on its own" I would run an in-depth virus and malware check on the computer.

A
August5D1EAuthor
Participant
September 5, 2021

Hi, TRY67....I ran a virus check with my McAfee and no problems were found. I don't think a virus caused this problem.

Thanks for trying to help....August5D1E

try67
Community Expert
try67Community Expert
Community Expert
September 5, 2021

OK, good. Then please explain a bit more in detail what you're seeing, exactly. If you could share a screenshot, or even a sample file, that would be helpful.

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