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AkanchhaS8194121
AkanchhaS8194121
Legend
July 26, 2021

Hi Antonio,

 

sorry to hear that you are still experiencing the same issue. 

This is an official help article which has the registry fix for this error. There are a few more detailed information/suggestions given here, please go through it thoroughly

https://helpx.adobe.com/br/x-productkb/global/update-operating-system-and-browser.html#fix-error%22 

As suggested, did you create the following Windows registry entries for Acrobat Reader?

Windows Registry Editor, Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]

"AcroRd32.exe "=dword:00002af8

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]

 

"AcroRd32.exe "=dword:00002af8

 

Thanks,

Akanchha 

A
antoniovandreAuthor
Participant
July 26, 2021

None worked...

AkanchhaS8194121
AkanchhaS8194121
Legend
August 1, 2021

Hey!

 

We have an update for you. 

This error was experienced with a specific version of Adobe Acrobat/Reader. After that, a fixed version has been released recently. 

Acrobat and Reader optional update (21.005.20060 Windows only ) is now available. This update has fix for the following issue.

  • Acrobat prompting to update browser/operating system on a machine with IE11 due to IE7 emulation mode being enforced in embedded IE mode.
  • SAP : Fixing a GDI leak in Acrobat & Reader

Install the update from the following URL: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2021qfe... 

For detailed information about this release, see the Release Notes

 

Let us know if it still doesn't help.

 

Thanks,

Akanchha 

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