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Need help differentiating GUIDs for Adobe Reader 64-bit

New Here ,
Jun 25, 2024 Jun 25, 2024

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I'm in an environment with mostly 32-bit reader installed and trying to replace it with 64-bit in Intune.  

 

When I set up reader on my personal test devices, it installed with the GUID AC76BA86-1033-FF00-7760-BC15014EA700, labeled as Adobe Acrobat (64-bit) but opens as Adobe Reader inside the app.  I'm installing this using the MSI file extracted from the MUI for 64 bit reader found here: https://get.adobe.com/reader/enterprise/

 

However, in testing with some other users, I'm getting installation failures.

 

I'm seeing installations with these other users that reference the GUID ac76ba86-1033-1033-7760-bc15014ea700, which an Adobe employee has confirmed as the GUID for Adobe Reader 64 bit in another post: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-64-bit-update-error-1642/td-p/13364...

 

I also see actual installations of Adobe Acrobat (64-bit) (i.e. not Reader) reference GUID AC76BA86-1033-FFFF-7760-BC15014EA700, which was identified as Acrobat by the same Adobe employee, and which I also get when installing Acrobat.

 

Of course, all three have identical display names as well.

 

Looking for advice on how best to proceed.

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Download and install , Windows

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Adobe Employee ,
Jul 04, 2024 Jul 04, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please check the help page (https://adobe.ly/4bB2sVo) and see if that works.

 

If its an IT managed work device, please contact your IT Admin to get a ticket logged via the Admin console so that our enterprise product team may further look into it.

 

~Amal

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