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bkehl
Participating Frequently
August 25, 2023
Question

Need to remove "Free 7-Day Trial" button

  • August 25, 2023
  • 4 replies
  • 8641 views
I am deploying Adobe Acrobat Reader DC and I am required to remove the big blue button you see when viewing a PDF that says "Free 7-Day Trial"
 
I have tried checking Disable upsell in the Acrobat Customization Wizard.
I have tried setting this DWORD value: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown DWORD "bAcroSuppressUpsell" = 1
None of it works. 
    This topic has been closed for replies.

    4 replies

    N
    neal_8195
    Participant
    August 26, 2024

    I was able to do this on the primay launch window of adobe reader with a GPO and regedit(s)

    added 3 reg keys (Dwords) BUT if you click 'fill & sign, or Add a stamp' the option for 7 day free trial is there. 😞


    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\benablePersistentButton=0

     

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices\bUpdater=0

     

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\bAcroSuppressUpsell=1



      B
      bkehlAuthor
      Participating Frequently
      August 26, 2024

      That did not work for me unfortunately.

      B
      bkehlAuthor
      Participating Frequently
      September 11, 2024

      Hi bkehl ,

       

      Thank you for the information, and sorry about the delay.

       

      Would you mind trying the steps suggested in the correct marked answer by "nathanmnz" on the following community thread with a similar discussion: https://community.adobe.com/t5/enterprise-teams-discussions/adobe-acrobat-reader-dc-disable-start-free-trial/m-p/11388366#M28883. 

       

      Let us know how it goes.

       

      Thanks,

      Meenakshi


      Hi,

      That does not work.

      Thanks,
      Blaine Kehl
      B
      bkehlAuthor
      Participating Frequently
      November 28, 2023

      Still no response from Adobe?

        D
        david29190574pcus
        Participant
        July 22, 2024

        Still no answer and have now removed Acrobat Pro . How to remove 7-day trial?

         

        D
        david29190574pcus
        Participant
        July 22, 2024

        All companies are now a p.i.t.a.  They think they have answered all possible questions, but they haven't and they got rid of all staff, so customers are helpless!!!!

        B
        bkehlAuthor
        Participating Frequently
        November 10, 2023

        Anyone from Adobe care to provide an answer please?

          J
          JandoA
          Participant
          October 19, 2023

          Likewise, the registry keys listed do not work

           

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