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A
Anonymous
April 23, 2017
Question

New install of Acrobat Reader DC (Ver: 17.009.20044). Cannot check for Update?

  • April 23, 2017
  • 2 replies
  • 3538 views

Hi. I downloaded the latest version of Reader DC (ver 17.009.20044).  The install seemed to run/complete ok - I was able to start Acrobat Reader DC.  I am also able to open and use several PDF files without any problems. 

I am running Windows 7 Pro (64-bit) (Ver/Rel: 6.1.7601 Service Pack 1 Build 7601).

I decided to check for any possible updates for Acrobat Reader DC and immediately got the following failure (in a separate Window):

Path: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

Windows cannot access the specified device, path, or file.  You may not have the appropriate permissions to access the item.

The path appears to be correct - verified by looking at it with WInidws Explorer.  I've tried restarting Acrobat Reader DC as Administrator but get the same error message. I did check the Acrobat Reader DC permissions and allowed full control for all users (administrator, system, etc.) - had no affect on this failure.

I've never had issues with Adobe product installations before and do not know why this is accuring. Has anyone seen this before or can provide me with some ideas on troubleshooting this problem?

Thanks in advance!

    This topic has been closed for replies.

    2 replies

    Adorobat
    Adorobat
    Participating Frequently
    April 24, 2017

    Hi 64ironhead,

    Could you please try troubleshooting steps mentioned in the link given below?

    https://support.microsoft.com/en-us/help/2669244/-windows-cannot-access-the-specified-device,-path,-or-file-error-when-y…

    If that doesn't work, try removing Reader DC using Cleaner tool found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Restart the computer.

    Download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

    Keep us posted with the results.

    Thanks,

    Shivam

    A
    Anonymous
    April 24, 2017

    Hi Shivam,

    Thanks for providing the steps outlined in your reply. I made no assumptions and followed all of the steps in the order you provided them. Unfortunately, I still get the same Windows permissions error when I try to do a manual Adobe update.

    In using Acrobat Reader DC in reading several PDF files, I occasionally get the Window permissions error - seems like this product is trying to access the update path according to some setting - haven't found it yet so I can turn that 'off' until we figure this problem out.

    Let me know if there's something else I can try.

    Thanks and best regards.

    L
    LeoUpdaterX
    Participating Frequently
    April 24, 2017

    Could you try this -

    1. Create folder C:\Program Files\Common Files\Adobe\ARM\1.0

    2. Copy AdobeARM.exe from C:\Program Files (x86)\Common Files\Adobe\ARM\1.0 into new folder.

    3. Check for updates

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 23, 2017

    [moved from Installing, Updating, & Subscribing to Acrobat to Acrobat Reader]

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