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stephens67116934
stephens67116934
Participant
October 2, 2018
Answered

New update won't send email attachment

  • October 2, 2018
  • 5 replies
  • 5842 views

After this new update I can no longer send email attachments through reader in IE. Attempting to send it as an attachment fails as nothing happens past the continue button after selecting my web mail option (gmail). This is extremely frustrating. Please help

      This topic has been closed for replies.
      Correct answer sahilsinghal11

      Hi All,

      Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available.

      This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

      More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

      Please try it out and let us know your feedback. Thanks for your patience and support!

      Regards,

      Sahil

      5 replies

      S
      sahilsinghal11Correct answer
      Participating Frequently
      October 8, 2018

      Hi All,

      Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available.

      This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

      More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

      Please try it out and let us know your feedback. Thanks for your patience and support!

      Regards,

      Sahil

      kurtr71527015
      kurtr71527015
      Participant
      October 8, 2018

      Problem solved by installing 19.008.20074 update.

      See 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

      J
      Jaromir Kokes
      Participant
      October 5, 2018

      Same issue (and more of them), we had to roll back for 2018.011.20063

      M
      maryp17097489
      Participant
      October 4, 2018

      Same symptoms over here as well.

      A
      Adobe Employee
      arvindy
      Adobe Employee
      October 3, 2018

      Dear User,

      Thanks for reporting the issue!

      We are able to reproduce it at our end. We are looking into it. We will let you know once we plan to deliver the fix.

      Regards,

      Arvind

      admina41041978
      admina41041978
      Participant
      October 3, 2018

      Same issue here, sort of. (2019.008.20071)

      User typically opens pdf to be sent in adobe. (Was working the other day) User then chooses to Send via Outlook. Now a pop-up appears and is asking to sign-in with adobe-id. There is no way to close this and continue to attach to Outlook.

      I see there was an update recently to this version. So obviously it THIS version that Adobe managed to break.

      Ho Hum....No Surprise here......after all its Adobe...enough said.

      Beyond disappointed.

        M
        MS_Shift
        Inspiring
        October 4, 2018

        This has been happening to us as well. It will either pop up that sign-in or it just won't do anything when you click on Continue.

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