New user: can't save form

[powerhouseinspections]

Hello,

Forgive my inexperience.

I have a fillable pdf file that i use for my home inspections.

I can open the file and fill it in no problem. but when i go to save it - it saves all the work i input as blank.

So i am having to print the file without saving it - scan it in to my computer and then save the file.

Am i missing something?

Forever grateful for any help!

[Title edited for better search by other users. Was "New User!"]

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[~graffiti]

Unless the form has been enabled using Acrobat (not the free Reader), you won't be able to save it. Did you create the form? If so, and you were using Acrobat (say, on a different machine than you use in the field), you can enable it so Reader can save it. Alternately, you can install the full version of Acrobat on whatever computer you are using while you do your inspections.

[powerhouseinspections]

Thank you - so what i hear you saying is that i need to buy acrobat and then the fillable inspection report will be able to be saved?

[Bernd Alheit]

This will not help. Contact the creator of the form.

[Bernd Alheit]

May be that the form will be reset when you open the document.

[powerhouseinspections]

ok thank you but is there a way to fix that that you know of?

[jane-e]

1. Where did you get the form from? Did you create it, buy it, find it?
2. What version of the free Reader do you have? The newer versions can save, even if not enabled by the creator.
   
   
3. In File > Properties > Security, what does it say?
   
4. Are you doing Save or Save As to save it?

[powerhouseinspections]

Thank you so much for replying.

I paid for the file to be built through www.fiverr.com

2. here is a screenshot of what my adobe says when i open it

4. upon saving - i am "saving as"

Do i need to pay for adobe maybe? i feel like it is not even opening as adobe - it opens as a web page when i save it...

[Test Screen Name]

" i feel like it is not even opening as adobe - it opens as a web page when i save it..."

Let's have a good look at what you mean by that. If you don't open it in Acrobat Reader all bets are off. Please make sure you do that.

[try67 · Accepted solution]

Assuming you are opening it in Reader, try going to Reader - Preferences - JavaScript and disable JavaScript. Then fill in the form, save it, close it and open it again. If the data is still there then there's a script embedded in the file that's resetting it when it is opened.

[powerhouseinspections]

THIS WORKED!!!!! THANK YOU!!!

ALSO I DOWNLOADED ADOBE ACROBAT DC READER