Newly uploaded PDFs to Sharepoint wont open

Question

Here at my day job, we just uploaded about 20 PDFs to a new folder on our Sharepoint and when you try to open the PDFs from File Explorer, Acrobat Pro opens and says "access denied".

If i download the PDF to my desktop, it opens fine. If i right click and "open with" using Chrome or Edge, they open fine.

I've even gone so far as to re-scan the documents and replace them, but still the same issue.

I dont know if this is an Adobe issue or a Sharepoint issue, but we need to access these files!

Does anyone know what i can do to resolve this?

Shane27510093azhu · Accepted Answer

I figured it out. Microsoft has a 260 character limit on Sharepoint. This INCLUDES the characters in your file path.

I counted and was at 280 characters, so we just have to rename the files. Easy fix.

But seriously, eff you Microsoft for putting a character limit. Thats the dumbest thing ive ever heard of.

DeanUtian · Answer

From what I understand - if you open a PDF from your desktop, it opens fine but the same file won't open in Acrobat if you're opening it from Sharepoint. That would suggest a Sharepoint issue.

How is your SharePoint linked to your computer? I also have SharePont/OneDrive linked to my day job. I have a OneDrive synched in File Explorer. I can navigate to PDF files there and open them in Acrobat without a problem. If I right click on teh file and chose to view it online, I go to the sharePoint location in my browser. If I clcik on the PDF, it opens in an documentcloud.adobe URL. From there if I click the Open in Desktop App, it doesn't open immediately in Acrobat (Acrobat DC for me) as it wants to configure the connection.

So, my guess it is the way SharePoint is configured on your end that is the issue.

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