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No access to the files in Adobe Cloud from Acrobat Reader

New Here ,
Jan 20, 2023 Jan 20, 2023

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When I open my local Acrobat Reader, I don't see an option to open my files stored in Adobe Cloud.
I am logged in to my Adobe account. I see my files in other Adobe tools.
How to fix it? I reinstalled Adobe Reader already
Thank you for any help/suggestion

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General troubleshooting

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Adobe Employee ,
Jan 21, 2023 Jan 21, 2023

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Hi @Drefal 

 

Thanks for reaching out.

There's likely a chance that the online store has been disabled in Acrobat's preferences.

So, please check this setting and see if you have enabled the option. 

Open Acrobat Reader>Edit (Ctrl+K)>General> check "Show online storage when saving files" and "Show online storage when opening files">OK.

AkanchhaS_0-1674314262578.png

 

Hope this helps!

 

Thanks,

Akanchha

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