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tasha3393
tasha3393
Participant
August 16, 2018
Answered

no puedo abrir Adobe Acrobat Reader (no abre el programa)

  • August 16, 2018
  • 1 reply
  • 2491 views

Hola, / Hi

he desinstalado el programa varias veces, he aceptado las condiciones en el archivo EULA, he instalado el programa varias veces y reiniciado el ordenador pero el programa no se abre. Especifico que no es que el programa no me abra los documentos, en sí no se abre.

Gracias por la ayuda!

un saludo

I have unstall and install the programe several times, I have accept the terms and conditions in EULA, I have restarted the computer.... Nothing works, the program would not start and I mean the program itself, the problem is not that it does not open de the document.

thank you for your help!!

Regards

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Tasha,

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and use Acrobat cleaner tool to perform a clean uninstallation of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine again and download the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Assuming you are on Windows machine, once the setup of Adobe Reader is downloaded, Right-click on the setup file and click on ‘properties’.

    Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

    Once this is done, restart the computer and right click on the Adobe Reader icon, choose 'Run as Administrator'.

    If the issue still persists, please create a test user profile with full admin rights and install Adobe Reader and check.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    August 16, 2018

    Hello Tasha,

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and use Acrobat cleaner tool to perform a clean uninstallation of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine again and download the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Assuming you are on Windows machine, once the setup of Adobe Reader is downloaded, Right-click on the setup file and click on ‘properties’.

    Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

    Once this is done, restart the computer and right click on the Adobe Reader icon, choose 'Run as Administrator'.

    If the issue still persists, please create a test user profile with full admin rights and install Adobe Reader and check.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

      tasha3393
      tasha3393Author
      Participant
      August 16, 2018

      Thank you very much for your help Anand. It did work. Kind regards,

      Maria

        AnandSri
        Community Manager
        AnandSriCommunity Manager
        Community Manager
        August 16, 2018

        Great! Good to hear that the issue got fixed and you are back on track. Feel free to update this discussion for any further assistance.

        Thanks,

        Anand Sri.

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