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no puedo crear cuadro para firmar digitalmente.

New Here ,
Mar 02, 2023 Mar 02, 2023

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Al intentar firmar un documento con un certificado digital, al hacer el primer clic para crear el cuadro donde irá el certificado, sale un mensaje diciendo que dice "No se ha creado ningun firma. para firmar el documento, mantenga pulsado el botón del ratón y arrastre el área del documento donde desea que aparezca la firma.", que es justo lo que quiero hacer, pero no me deja.

alguna idea? 

windows 11, reinstalado adobe acrobat, limpiado las ficheros de AppData...

gracias

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Security digital signatures and esignatures

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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Hi @BIDAO24988326et97,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader.

 

Would you mind sharing the issuer of the certificates you want to use? This could be with the certificate ID you are trying to use.

 

Also, you might try repairing the installation of your application once to check. To do so, go to Help-> Repair Installation.

 

Look forward to hearing from you.

 

-Souvik.

Community & Social Consultant | Document Cloud | Adobe

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