No salta el desplegable de la firma digital

[ANGEL5EAE]

Hola,

cuando trato de firmar digitalmente un documento no sale el desplegable de los certificados.

[Ria Tagra]

Hi @ANGEL5EAE 

Would you mind sharing the version of your OS and the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20095 (Win) , 21.07.20096 (Mac) installed. Go to Help > Check for updates.

Try the troubleshooting steps given in the following links discussing the similar issue:

 https://helpx.adobe.com/acrobat/using/digital-ids.html#targetText=In%20Acrobat%2C%20click%20the%20Ed....

Signature creation error when you sign a PDF (Adobe Acrobat 8, 9 on Windows)

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

[ANGEL5EAE]

Hi Ria,

thanks for your reply.

My Adobe Acrobat Standard Version is 2021.007.20099 and my OS is Windows 10 Enterprise 20H2

[ANGEL5EAE]

Hi Ria,

I'm having the same problems. Can you tell me something please of how to fix it ??