No SIGN IN option on Toolbar Adobe Reader DC

[IanBDeeSet]

Ok,

I have one user within our business who is unable to "Sign In" to their Adobe account to allow them to convert a Excel (XLSX) doxument to a PDF.

On the toolbar at the top the Sign In option is missing?

Sign In Example

I have uninstalled Adobe Reader DC and carried out a fresh install - No Change

Ran the Adobe Cleaner Tool and Reinstalled - No Change

I have also Reinstalled as a FRESH user to ensure no profile issues - No Change

I have tested on a fresh machine and all is as it should be..

C somebody advise before I consider doing a fresh install of Windows 😕

[gkaiseril]

Is there a button for "Profile" in place of the sign in option?

[AkanchhaS]

Hi there!

If "Sign In" option is missing, then what exactly the user could see at the upper right hand side of the Adobe Reader?

Is there anything icon (Profile) similar to the screenshot shared below-

If not, then what type of installation it was? Is it for an individual or customization done be IT Admin? For second one, there is high possibility its controlled by IT Team and personal login have been disabled.

Thanks,

Akanchha 

[IanBDeeSet]

No option at all for profile.

Can also advise that we have no restrictions in place via the IT Dept - this has only occured since the PC was rebuilt and profile copied over.