“Not Responding” when selecting comment tools

[jonathank24171060]

Hi, lately when I select comment tools adobe has been locking up and I have been receiving a “Not responding” message. I was originally getting this on my tablet and now it’s also happening on my brand new desktop computer. It’s very frustrating and forces me to close my project. It should be noted that on some of the PDFs I’m having this issue I have numerous highlights, underlines, text boxes, etc. Not sure if this is part of the problem or just a coincidence. Any help would be greatly appreciated.

[AkanchhaS · Accepted solution]

Hey Jonathank,

We are sorry for the delay in response to query. Are you still experiencing the same issue or managed to find the resolution?

I have been receiving a “Not responding” message. I was originally getting this on my tablet and now it’s also happening on my brand new desktop computer.

From the information shared above, if I get your issue correctly then you are experiencing trouble with the Acrobat Reader mobile as well as Acrobat Reader DC desktop app?

Hope you have got the latest patch installed already?

• Adobe Acrobat official update (19.010.20099) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates. Or install directly through- DC Release Notes — Release Notes for Acrobat DC Products
• If you have got the latest version, then navigate to Adobe Reader>Edit>Preferences>Security(Enhanced)>disable "Enhanced Security" and "Protected View"

Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

• When nothing works, then you may use cleaner tool to uninstall the Reader once: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it: Adobe Acrobat Reader DC Install for all versions

Hope this helps. Let us know if this issue still persist.

Thanks,

Akanchha