Occasionally hangs in loading pdf file in IE 11

Report · May 25, 2018

Hi,

Some users of our company are using

- Adobe Reader DC version : 15.2320070.215641

- IE 11 version : 11.0.9600.18816

occasionally hangs when opening pdf, This screen shows progress bar and initializing forever,

Can you experience like that ? Any solution ?

Regards

Kevin Ko

Report · May 25, 2018

Hi Kevin,

As per the issue description mentioned above, users are facing issue when trying to view pdfs in IE, is that correct?

Please try troubleshooting steps given in these help documents:

Let us know if you need any help.

Shivam

Report · May 27, 2018

Hi Shivam,

Yes, users are facing issue when trying to view pdfs in IE. Sometimes it is freezing - loading pdf.

Thanks for your suggested solutions. I will try that in users' PC and hope can solve the problem.

Thanks

Kevin Ko