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H
henkv69671137
Participant
October 24, 2018
Answered

One-click "Send as attachment in mail" no longer works

  • October 24, 2018
  • 3 replies
  • 3670 views

Before the recent update, I used to be able to click the 'Mail'-icon (see picture below) and it would instantly open my default mail client and create a new mail with the current document added as an attachment. Ever since I installed the update, this icon now opens a "Share" side-bar where i have to make 2 more clicks to share the document as an attachment.

Is there a way to add a one-click option to share as attachment back to the toolbar?

Thanks in advance.

Picture of toolbar with highlighted Mail-icon:

This topic has been closed for replies.
Correct answer AnandSri

Hello Henkv,

With the Acrobat and Acrobat Reader DC October 2018 release (19.008.20071), we have introduced a Unified Sharing experience that allows you to easily invite people for collaborating on documents across desktop, mobile, and web.

However, if you use Send documents as attachment frequently for your work, you can change the behavior of the Email icon to one-click Attach to email experience using the registry/plist file mentioned below. After applying this fix, you can continue to use the Adobe Document Cloud sharing options, using the Share button in the top right.

Please refer to the help article to apply the fix How to use the email icon to directly send file as attachment

Let us know if you experience any issue.

Thanks,

Anand Sri.

3 replies

J
John30950405gkr2
Participant
July 7, 2023

I am experiencing the same behavior and is really poor UI/UX design. I need to attach the actual PDF file for emailing expenses. Now am just creating a quick snip and emailing do to these ill advised changes. I just want to have an open PDF automatically attach to an outlook email like it has for years and years. 

    B
    brians71672524
    Participating Frequently
    September 2, 2020

    This is a bad fix. I can't access my registry on my work computer, but this slows my work down so much. Please, this used to be easy. I just want an email button that works!

      AnandSri
      Community Manager
      AnandSriCommunity ManagerCorrect answer
      Community Manager
      October 29, 2018

      Hello Henkv,

      With the Acrobat and Acrobat Reader DC October 2018 release (19.008.20071), we have introduced a Unified Sharing experience that allows you to easily invite people for collaborating on documents across desktop, mobile, and web.

      However, if you use Send documents as attachment frequently for your work, you can change the behavior of the Email icon to one-click Attach to email experience using the registry/plist file mentioned below. After applying this fix, you can continue to use the Adobe Document Cloud sharing options, using the Share button in the top right.

      Please refer to the help article to apply the fix How to use the email icon to directly send file as attachment

      Let us know if you experience any issue.

      Thanks,

      Anand Sri.

      F
      flavio5C11
      Participant
      May 19, 2021

      Dear Anand,

      I would need to apply the fix but unfortunately the link above is redirecting to the 'Share and track PDFs online' page;

      could you please check and let me know how to actually apply the fix?

      Many thanks and best regards,

      Flavio

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