Opening layered reports from a ERP application

Question

Dear all

I am new to this community

I have an issue, and looking for a work ground or permenent solution

We use an ERP application where we integrate all our operations in.

ERP can generate reports in Excel and PDF and we were using Adobe reader 9.3.0 initially

after new versions of adobe reader released, layered reports (reports have links to run another report) are not running in new versions or in Pro versions

but it runs in adobe reader 9.3.0

is there any way we can use latest versions of reader , to open layered reports ?

S_S · Answer

Hi @v_k_1119,

Hope you are doing well. Sorry for the trouble, and the delayed response.

This is strange when you say it opens in previous versions but not the latest Acrobat application.

Would you mind sharing a few pieces of information for further investigation:

1. The App version of Acrobat you tried this on (go to Menu> Help> Check for Updates);

2. The Windows/MacOS and its version;

3. A sample file for us to test this in-house;

4. A screenshot of the settings page for PDF generation that you use on the ERP.

Look forward to hearing from you.

Regards,
Souvik.

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