Out of Memory

We are experiencing a wide spread Adobe Reader Error as of Update 2019.008.20081 .

The contents of this error are "Out of Memory".

This primarily impacts Scanned PDFs (and PDFs containing images).

We had previously seen this error in the Adobe IE add-in. Our resolution for that was to disable the add-in and use the Reader directly for web based and downloaded PDFs.

We are now seeing a re-emergence of this issue in the Reader proper, in the latest update.

We have tried the following with no success:

• Turned off sandbox/protected mode.
• Uninstalled and reinstalled Reader
• Used Adobe's Full Removal tool and reinstalled

We are now using Chrome as our default PDF viewer, but our users would greatly like to use Adobe.

Please assist.

The following are some details from the Report Generator:

Account Detail:

   User Rights: Regular

   User Account Control: Default

   Process Integrity: Medium

   Profile Type: None

Acrobat Detail:

   Sandboxing: Off

   Captive Reader: No

   Multi-Reader on Desktop Support: Off

Available Physical Memory: 3852692 KB

Available Virtual Memory: 3864164 KB

BIOS Version: <redacted>

Default Browser:

Default Mail:

Display Detail:

   Screen Width: 1920

   Screen Height: 1080

   Number of Monitors: 2

   Number of Mouse Buttons: 16

   Has Mouse Wheel: Yes

   Has Pen Windows: No

   Double Byte Character Set: No

   Has Input Method Editor: Yes

   Inside Screen Reader: No

Graphics Card:

    Version: 0.0.0.0

    Check: Not Supported

Installed Acrobat:

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

    Version: 19.8.20081.308281

    Creation Date: 2018/11/06

    Creation Time: 2:02:22 PM

Locale: English (United States)

Monitor:

    Name: <redacted>

    Resolution: 1920 x 1080 x 60

    Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 10

OS Version: <redacted> 

Page File Space: 4194303 KB

Processor: <redacted>

Session Detail:

   Boot Type: Normal

   Is Shutting Down: No

   Network: Available

   Inside Citrix: No

   Inside VMWare: No

   Remote Session: No

   Remote Control: No

   Using JAWS: No

   Using ZoomText: No

   Using Windows-Eyes: No

   Using NVDA: No

System Name: <redacted>

Temporary Directory: C:\Users\<redacted>\AppData\Local\Temp\

Time Zone: <redacted>

Total Physical Memory: 4194303 KB

Total Virtual Memory: 4194176 KB

User Name: <redacted>

Windows Detail:

   Tablet PC: No

   Starter Edition: No

   Media Center Edition: No

   Slow Machine: No

Windows Directory: C:\WINDOWS

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Accessibility.api

    Version: 19.8.20071.303822

    Creation Date: 2018/11/06

    Creation Time: 2:02:22 PM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\AcroForm.api

    Version: 19.8.20071.303822

    Creation Date: 2018/11/06

    Creation Time: 2:02:22 PM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Annots.api

    Version: 19.8.20080.306727

    Creation Date: 2018/11/06

    Creation Time: 2:02:22 PM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\DigSig.api

    Version: 19.8.20071.303822

    Creation Date: 2018/11/06

    Creation Time: 2:02:22 PM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\EScript.api

    Version: 19.8.20071.303822

    Creation Date: 2018/11/06

    Creation Time: 2:02:22 PM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\IA32.api

    Version: 19.8.20071.303822

    Creation Date: 2018/11/06

    Creation Time: 2:02:22 PM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Multimedia.api

    Version: 19.8.20071.303822

    Creation Date: 2018/11/06

    Creation Time: 2:02:22 PM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\PPKLite.api

    Version: 19.8.20080.306727

    Creation Date: 2018/11/06

    Creation Time: 2:02:22 PM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\ReadOutLoud.api

    Version: 19.8.20071.303822

    Creation Date: 2018/11/06

    Creation Time: 2:02:22 PM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Search.api

    Version: 19.8.20071.303822

    Creation Date: 2018/11/06

    Creation Time: 2:02:22 PM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\SendMail.api

    Version: 19.8.20080.306727

    Creation Date: 2018/11/06

    Creation Time: 2:02:22 PM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Spelling.api

    Version: 19.8.20071.303822

    Creation Date: 2018/11/06

    Creation Time: 2:02:22 PM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Updater.api

    Version: 19.8.20071.303822

    Creation Date: 2018/11/06

    Creation Time: 2:02:22 PM