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France239885670bf0
Participant
April 11, 2022
Frage

Outil remplir et signer vide

  • April 11, 2022
  • 1 Antwort
  • 432 Ansichten

Bonjour, l'outil remplir et signer est devenu "vide". Je n'ai plus les petites icônes afin de signer informatiquement mes documents.

Comment faire pour avoir à nouveau cette possibilité ?

 

Dieses Thema wurde für Antworten geschlossen.

1 Antwort

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 12, 2022

Hi there

 

Hope you are doing well and sorry for the trouble. As described the fill and sign tool is empty and you do not have the option to sign the PDFs

 

Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win) , 22.1.20112 (Mac) installed. Go to Help > Check for updates and reboot the computer once.

 

Also, try to repair the installation from the help menu (Win Only) Help > repair installation and check. You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

You may also try to sign the PDF online via https://acrobat.adobe.com/link/home/ and see if that works for you.

 

Regards

Amal

 

 

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