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A
Anonymous
April 24, 2017
Question

Outlook 2010 PDF preview not working

  • April 24, 2017
  • 3 replies
  • 26986 views

when i get faxmessage.pdf i can't see because the problem in "pdf preview handler"

what to do?

This topic has been closed for replies.

3 replies

tadefae
tadefae
Participant
April 4, 2019

Internet Explorer -> Tools -> Internet Options - Connections tab - LAN settings - Uncheck "Automatically detect settings"

Close IE, close outlook and go back into outlook.

I don't know why this works.

Adorobat
Adorobat
Participating Frequently
February 27, 2018

Hi regar brians

Could you please check if PDF preview is enabled under Reader's preferences- launch Reader > click Edit > Preferences > General > check the box next to "Enable PDF thumbnail previews in Windows Explorer" > click OK and try again.

Make Adobe Reader DC as a default PDF viewer for PDF files using the steps given in the links below:

https://support.microsoft.com/en-us/help/18539/windows-7-change-default-programs

Associate PDF files to always open in Acrobat or Reader on Windows 10

Also, enable PDF Preview handler in Outlook if you haven't already following the steps given here: Preview Handler Error in Outlook 2013

Reboot the machine and check.

Thanks,

Shivam

    Meenakshi Negi
    Meenakshi Negi
    Legend
    April 24, 2017

    Hi har52513472,

    As you experiencing a problem with PDF preview handler, please let us know the application you are using to view the PDF.

    If you are using Adobe application, could you please try the steps provided here on these thread with the similar issue:

    Adobe PDF preview handler error after install Reader XI

    MS Outlook - Problem with Adobe PDF Preview Handler (Review and Comment) 

    Could you please share the dot version of the Adobe application and OS installed on your system.

    Also, share the screenshot of the exact error message you get.

    Regards,

    Meenakshi

    A
    Anonymous
    April 27, 2017

    The above solution did not help.

    The problem occurs only in PDF files that are entered as an e-mail

    PDF files attached to an email have no problem displaying them

    the dot version of the Adobe application and OS installed on my system

    adobe acrobat reader dc 2017.009.20044

    2017-04-24 16:30 GMT+03:00 meenakshin83966505 <forums_noreply@adobe.com>:

    Outlook 2010 PDF preview not working created by meenakshin83966505

    <https://forums.adobe.com/people/meenakshin83966505> in Acrobat Reader

    - View the full discussion

    <https://forums.adobe.com/message/9474222#9474222>

    Meenakshi Negi
    Meenakshi Negi
    Legend
    May 5, 2017

    Hi har52513472,

    Sorry, I am not able to understand the issue.

    Could you please share the exact steps you perform that results in this error message.

    Share the screenshot of the exact error message you get.

    To share the screenshot, click on the insert image icon and click on "Choose file".

    Browse the location where you have saved the screenshot image and select the file.

    Now click on Open and then Insert image.

    Are you on Mac or Windows? What is the OS version?

    Is it possible to share any one file that gives the error message on opening?

    If yes, please send the file to the email address I have shared with you in private message.

    Please check your inbox to view the message.

    Let us know if you need any help.

    Regards,

    Meenakshi

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