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O
obispadoo14217066
Participant
March 8, 2018
Question

Pérdida de licencia

  • March 8, 2018
  • 3 replies
  • 1858 views

Buenos días, al actualizar adobe reader ha desaparecido la licencia y ahora tengo el programa de versión gratuita y no tengo la licencia... cómo es posible??

    This topic has been closed for replies.

    3 replies

    T
    Test Screen Name
    Legend
    March 8, 2018

    Ok, now please check what software you have today. Is it Acrobat Pro, Acrobat Reader or Acrobat Standard? Please go to ABOUT in the HELP menu to check what the software is called.

      T
      Test Screen Name
      Legend
      March 8, 2018

      What software did you have EXACTLY?

      Are you on Mac or Windows?

      K
      kathleenrg18
      Participant
      July 17, 2018

      hi, same issue

      Acrobat Professional DC2015 12.0 MLP AOO License IE (65258987)

      i dont have the serial just Número de serie WIN and Número de serie de MAC windows 7 enterprise 64x

      K
      kathleenrg18
      Participant
      July 19, 2018

      Did you purchase it from Adobe, or register it with them? Did you buy it online, or in a box?


      Was an email from a reseller but sent it to an exemployee and we dont have access to his mailbox.

      T
      Test Screen Name
      Legend
      March 8, 2018

      Adobe Reader/Acrobat Reader is always free, never has a paid license. So I think you used to have Acrobat Pro or Acrobat Standard, and you instead installed Reader. Reinstall what you paid for.

        O
        obispadoo14217066Author
        Participant
        March 8, 2018

        Me pidió actualizar y por lo visto, me sobreescribió el software... eso no debía ocurrir... ahora no tengo la licencia

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