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sADzgxfhjkmhngbfvc
sADzgxfhjkmhngbfvc
Participant
October 19, 2018
Question

Page Up/Down Arrows Moving Around. How to Stop It?

  • October 19, 2018
  • 1 reply
  • 7919 views

Latest update moves page up/down arrows around based on page number/name length. Is there a way to stop them from moving around?

Is this an oopsy on Adobe's part that'll get patched?

See .gif file below showing the problem. System Info below that.

https://thumbs.gfycat.com/GenerousRingedJaguar-size_restricted.gif

Windows 7 Professional SP1

Intel Xeon CPU E5-2643 0 @ 3.3GHz 3.3 GHz

16GB Ram

64-Bit OS

Acrobat Reader DC Version (19.008.20074)

Message was edited by: Carson Bellamy Added Acrobat Reader Type and version.

1 reply

AnandSri
AnandSri
Legend
October 22, 2018

Hello there!

We're sorry for the trouble you had with Adobe Reader, please install the latest patch of Adobe Reader version 2019.008.20080 from help>check for updates, or manually from 19.008.20080 Optional update, October 22, 2018 — Release Notes for Acrobat DC Products

Reboot the machine and see if that helps.

Is it specific to one PDF or with all the PDF files?

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

sADzgxfhjkmhngbfvc
sADzgxfhjkmhngbfvcAuthor
Participant
October 23, 2018

I've installed Adobe Reader version 2019.008.20080 and rebooted. The problem persists.

I've tested it with other files and the result is the same. Any files with long page numbers moves the up/down arrows as the pages change.

M
Marty383487078xox
Participant
June 30, 2024

Sorry for the confusion @David27350548ybk1 

We have gathered all the above details and will discuss them with engineering. Meanwhile,

you may please change the following preferences setting-

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View," and "Enhanced Security">OK>close and reopen Acrobat.

Also, share the following logs:

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  share them by uploading to cloud storage (any)

and Procmon Logs:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

 

Thanks,

Akanchha 


Changing the preference settings actually worked for me on this.  I had to upgrade my computer recently and when I tried to install my beloved Adobe Pro XI, it wouldn't allow me to reactivate it.  Emailed, chatted and called all to no avail.  Not wanting to go the subscription route, my only option was to buy a new seat of Acrobat Pro 2020.  Finally got the toolbar set up like I wanted and started working in a multi-sheet PDF plan set.  I am used to just placing the cursor on the page down arrow and scrolling quickly through the sheets until I get to where I need to be.  Found out very quickly that was going to be an issue.  Thanks to everyone for bringing this to Adobe's attention.  It has been driving me batty trying to find a fix.

 

Marty 

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