Participant

Question

Page Up/Down Arrows Moving Around. How to Stop It?

Latest update moves page up/down arrows around based on page number/name length. Is there a way to stop them from moving around?

Is this an oopsy on Adobe's part that'll get patched?

See .gif file below showing the problem. System Info below that.

Windows 7 Professional SP1

Intel Xeon CPU E5-2643 0 @ 3.3GHz 3.3 GHz

16GB Ram

64-Bit OS

Acrobat Reader DC Version (19.008.20074)

Message was edited by: Carson Bellamy Added Acrobat Reader Type and version.

Legend

Hello there!

We're sorry for the trouble you had with Adobe Reader, please install the latest patch of Adobe Reader version 2019.008.20080 from help>check for updates, or manually from 19.008.20080 Optional update, October 22, 2018 — Release Notes for Acrobat DC Products

Reboot the machine and see if that helps.

Is it specific to one PDF or with all the PDF files?

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

Participant

I've installed Adobe Reader version 2019.008.20080 and rebooted. The problem persists.

I've tested it with other files and the result is the same. Any files with long page numbers moves the up/down arrows as the pages change.

Participant

Sorry for the confusion @David27350548ybk1

We have gathered all the above details and will discuss them with engineering. Meanwhile,

you may please change the following preferences setting-

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View," and "Enhanced Security">OK>close and reopen Acrobat.

Also, share the following logs:

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html share them by uploading to cloud storage (any)

and Procmon Logs:

Thanks,

Akanchha

We are over half way through 2025 and this problem still persists. Such a simple thing to fix wtf adobe?

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