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Paid Acrobat Pro missing prepare form tool

Community Beginner ,
Feb 08, 2023 Feb 08, 2023

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I have a paid subscription that includes Adobe Acrobat DC Pro. I am on the desktop app and do not have access to the "Prepare Form" tool. Overall, these are the only tools I have:

 

Abdul28314319kf0w_1-1675857024859.png

 

 

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PDF forms

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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You use Acrobat Reader. Acrobat Reader can't prepare forms.

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Community Beginner ,
Feb 08, 2023 Feb 08, 2023

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then how can i prepare forms? 

 

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LEGEND ,
Feb 08, 2023 Feb 08, 2023

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Use Acrobat Pro. We can see it's Acrobat Reader, it says so in your screen shot. 

The Reader/Acrobat app doesn't always pick up the subscription. You can try this: Uninstall Reader, then use the Creative Cloud app to install Acrobat.

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Community Beginner ,
Feb 08, 2023 Feb 08, 2023

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i have these options in creative cloud app. is this acrobat will work?

 

Abdul28314319kf0w_0-1675861442039.png

 

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LEGEND ,
Feb 08, 2023 Feb 08, 2023

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Yes, "Acrobat" is also Acrobat Pro. But you must uninstall Reader first. (Be sure you understand the difference between Acrobat and Reader, and know how to tell the difference - read the title bar). Usually seems to fix it, but sometimes it is still messed up.

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Community Beginner ,
Feb 08, 2023 Feb 08, 2023

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Okay, Thank you.

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hi @Abdul28314319kf0w 

 

++in addition to what experts have suggested above.

Looking at the screenshot, it seems you have the freeware Acrobat Reader downloaded. If you have a paid subscription, then you should download Acrobat Pro.

Adobe Reader is a free version that doesn't have the Prepare Form function in it.

To get everything back and working correctly, try these steps:

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Hope this helps.

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

 

Thanks,

Akanchha 

 

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