Paid Acrobat Pro missing prepare form tool

[Abdul28314319kf0w]

I have a paid subscription that includes Adobe Acrobat DC Pro. I am on the desktop app and do not have access to the "Prepare Form" tool. Overall, these are the only tools I have:

[Bernd Alheit]

You use Acrobat Reader. Acrobat Reader can't prepare forms.

[Abdul28314319kf0w]

then how can i prepare forms? 

[Test Screen Name]

Use Acrobat Pro. We can see it's Acrobat Reader, it says so in your screen shot. 

The Reader/Acrobat app doesn't always pick up the subscription. You can try this: Uninstall Reader, then use the Creative Cloud app to install Acrobat.

[Abdul28314319kf0w]

i have these options in creative cloud app. is this acrobat will work?

[Test Screen Name]

Yes, "Acrobat" is also Acrobat Pro. But you must uninstall Reader first. (Be sure you understand the difference between Acrobat and Reader, and know how to tell the difference - read the title bar). Usually seems to fix it, but sometimes it is still messed up.

[Abdul28314319kf0w]

Okay, Thank you.

[AkanchhaS]

Hi @Abdul28314319kf0w 

++in addition to what experts have suggested above.

Looking at the screenshot, it seems you have the freeware Acrobat Reader downloaded. If you have a paid subscription, then you should download Acrobat Pro.

Adobe Reader is a free version that doesn't have the Prepare Form function in it.

To get everything back and working correctly, try these steps:

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Hope this helps.

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Thanks,

Akanchha