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paste into search field not working

New Here ,
Apr 08, 2024 Apr 08, 2024

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I'm unable to paste from the clipboard into the Search field (Find text field). Instead I have to type out the term I'm searching.

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General troubleshooting

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Community Expert ,
Apr 08, 2024 Apr 08, 2024

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What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version? From where are you copying the text you want to search for?

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New Here ,
Apr 16, 2024 Apr 16, 2024

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version 2024.002.20687 64 bit continuous release; version file version: 24.002.20687.0. It's run on Windows in a virtual machine on my Mac (sonoma 14.4.1), windows 11 pro (latest); I copy text from either Mac or windows environment (eg browsers or word etc)

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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Hi @ian36593205upzh

@ian36593205upzh

 

Thanks for reaching out.

 

I have tried to reproduce the issue at my end on Win 11 and Acrobat pro 24.02.20687 and its working fine.

 

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://adobe.ly/4awNUXc

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC https://adobe.ly/3JmHpuc  and try using the application there and check.

 

Let us know how it goes.

 

~Amal

 

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New Here ,
Apr 16, 2024 Apr 16, 2024

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Thanks Amal.

I did a repair, install and and reset. None worked.

I’m not prepared to enable a root account, as I don’t want to mess with my computer too much.

There’s something in acrobat blocking the paste, as I don’t have any issues with other apps either in windows (virtual) or Mac.



Regards

Ian

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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Hi there,

 

Would you mind sharing and a small video recording of the issue and collecting the Adobe CC logs https://adobe.ly/4cWcqTh ,and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
 
Regards
Amal

 

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