PC clients using writable PDF file

[kayb74504885]

I created a writable pdf file in Acrobat Pro DC, and am finding my clients that have pc's are not able to use it. For some clients when they open it, it converts it to a Word file, and for others that are actually able to open it and make changes, it will not print. Any idea what's wrong?

[Bernd Alheit]

Can you fill and print the form?

[kayb74504885]

Yes, I can. I use a Mac. But it seems some of my clients that us PCs are having trouble. One client says when she click to open it, it converts it to a Word file, and another client can open it and make changes, but it will not print for her. But on my husband’s pc, he is able to open, make changes, and print!

[gkaiseril · Accepted solution]

Not every one has Adobe Reader installed or set as the default application, so it is possible they are not using Adobe Reader. You will need to get more information from your customers because there are many reasons why they cannot ope a PDF form.

You need to know the computer system, version of the OS, and what application is opening the PDF. This is just the start.

Some of the reasons are:

Adobe Reader not installed or set as the default application for reading PDFs.

Using a web browser that cannot process of PD form, Microsoft View is one.

The user has Word set as the default application to open a PDF.

[kayb74504885]

I thought the point of a pdf file was it was universal?

[gkaiseril]

There is a universal standard for the PDF file layout, but developers still have to write applications that can process that file type correctly. For example, Microsoft Viewer web browser can open a PDF but one cannot fill in forms with that browser.

PDF Wikipedia​

ISO 19005-1:2005 Electronic document file format for long-term preservation -- Part 1: Use of PDF 1....

[kayb74504885]

Thanks. Hopefully in the future they can come up with something that works for everyone.

[kayb74504885]

This does help though. I guess this will not work because I have hundreds of clients that could potentially need to be sent the writable contract I created.

[kayb74504885]

If they can open it, and make changes. Why would that affect being able to print it?

[Bernd Alheit]

We don't know what app they use.

[wilsonstleroy1]

how do you set adobe reader to be the default on mac?    i wish to scan a paper doc.  to a writable pdf on my mac.  how?