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SStewartSpencer
Participant
June 13, 2013
Answered

PC Error: Raise without Handler!

  • June 13, 2013
  • 4 replies
  • 95827 views

I have a PC, Windows 7. I cannot open PDFs at all and receive the error message of "Raise without Handler!" I have uninstalled/reinstalled Acrobat and Reader. I have used the Clearner tool. I have also been on the phone with our company's IT support team for 2 days. No one knows how to fix this! Everyone says this is a MAC issue but I have a PC. Please help!!!!!

This topic has been closed for replies.
Correct answer pwillener

Hi, Pat-  Thanks for responding!! I had the most updated Reader on your website (since I have uninstalled all older versions). It happens with ALL documents - online or on my computer. I have tried opening them in Internet Explorer and Foxfire. Looking forward to hearing from you!


I have never seen this message on Windows before.  But it could be just another form of Adobe Reader malfunctioning and closing, in which case I usually start with these three suggestions

  1. Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
  2. Can you open Adobe Reader by itself?  If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
  3. It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

4 replies

M
mkasi
Participant
August 22, 2017

I am having the exact issue on Mac. Request solution for Mac?

A
adarshd22995545
Participant
January 27, 2016

I too have the same error, but its for acrobat 11.0

T
tacua52
Participant
November 20, 2013

I was having the same problem, but just in my administrator acct.  My normal std. user acct. Adobe Reader was working fine.   Pat's number one hint worked great for me.  Thanks Pat.

S
SStewartSpencerAuthor
Participant
June 13, 2013

Please know that I have read through as much as I could find on your website and other blogs. I have followed the steps on the Reader page and tried other plugins (FileOpen). I have also gone back and "cleaned" every file or hidden file I can with your clearner tool. After reading everything, I saw something about creating an exception of DURING, HANDLER, END_HANDLER. It looks like this applies to Acrobat and not reader. If this does apply to Reader, I'm having a hard time understanding how to create or implement this exception. Is this the right direction? If so, please explain how to do this.

I work from home and very much need to resolve this. Please advise!! Thank you!

pwillener
pwillener
Legend
June 14, 2013

What is your Reader version?

Does this happen with local or online documents?  If online, in what browser?

S
SStewartSpencerAuthor
Participant
June 14, 2013

Hi, Pat-  Thanks for responding!! I had the most updated Reader on your website (since I have uninstalled all older versions). It happens with ALL documents - online or on my computer. I have tried opening them in Internet Explorer and Foxfire. Looking forward to hearing from you!

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