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Participant
March 23, 2022
Answered

PDF attachment printing from Microsoft Outlook does not work

  • March 23, 2022
  • 1 reply
  • 4417 views

Good day,

I have the following problem: We are using the latest version of Adobe Acrobat Reader, and we are also using Microsoft Outlook 365.

 

When printing an email including attachments from Outlook, the attachments are unfortunately not printed.

 

This is the system print, which is located in the print options of Outlook. With this, the attachments are automatically printed with the email.

 

This had already worked after I disabled the Adobe's security settings. [Settings -> Security (advanced)]

Unfortunately it hasn't worked for a week now.

This topic has been closed for replies.
Correct answer marek.ivan

Open Hkey current user->software->adobe-> Delete the following keys : Adobe Acrobat, Acrobat Arm, Acrobat Distiller, PDF settings and Common files.

This works for me, but the registry entries appear after some time, or after reboot.

1 reply

Participant
March 1, 2023

Did you find resolution on this? Seeing the same thing in current Outlook 365 and Acrobat. System print from Outlook will attempt to open each attachment in Acrobat, Acrobat fails with an error "Can't find file" or something similar. If previewing the pdf, can print. If downloaded attachment locally, can print. Am using default printer and "print all attachments" option in Outlook. 

marek.ivan
marek.ivanCorrect answer
Participant
October 12, 2023

Open Hkey current user->software->adobe-> Delete the following keys : Adobe Acrobat, Acrobat Arm, Acrobat Distiller, PDF settings and Common files.

This works for me, but the registry entries appear after some time, or after reboot.