PDF bug while displaying

Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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toubrel.pngHi, I have this trouble, it begins when I select a part of a text. Its in Windows 10 and thje software is Adobe Reader DC version 21.001.20145. It happens with all the pdf documents.

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General troubleshooting , View PDF , Windows

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correct answers 1 Correct answer

Community Beginner , Mar 19, 2021 Mar 19, 2021
Hi Amal.Thanks for the reply. I tried the both answers that are shown in the discussion you gave me: Disabling safe mode = It didn't fix. Changing compatibility mode to Windows 7 = It works! The process given by Imola0D4D user:1) Right click on AcroRd32.exe (located at: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader)          2) Choose properties          3) Choose compatibility tab          4) Choose windows 7click apply Thanks!

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Adobe Employee ,
Mar 19, 2021 Mar 19, 2021

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Hi Luis

 

Hope you are doing well and sorry for the trouble. As described the screens turns to black and white dots, please check out the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrob... and see if that works for you.

 

Regards

Amal

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Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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Hi Amal.

Thanks for the reply. I tried the both answers that are shown in the discussion you gave me:

  • Disabling safe mode = It didn't fix.
  • Changing compatibility mode to Windows 7 = It works!
    The process given by Imola0D4D user:1) Right click on AcroRd32.exe (located at: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader)

          2) Choose properties

          3) Choose compatibility tab

          4) Choose windows 7click apply

 

Thanks!

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