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L
Luis5FCA
Participant
March 18, 2021
Answered

PDF bug while displaying

  • March 18, 2021
  • 1 reply
  • 794 views

Hi, I have this trouble, it begins when I select a part of a text. Its in Windows 10 and thje software is Adobe Reader DC version 21.001.20145. It happens with all the pdf documents.

This topic has been closed for replies.
Correct answer Luis5FCA

Hi Amal.

Thanks for the reply. I tried the both answers that are shown in the discussion you gave me:

  • Disabling safe mode = It didn't fix.
  • Changing compatibility mode to Windows 7 = It works!
    The process given by Imola0D4D user:1) Right click on AcroRd32.exe (located at: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader)

          2) Choose properties

          3) Choose compatibility tab

          4) Choose windows 7click apply

 

Thanks!

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 19, 2021

Hi Luis

 

Hope you are doing well and sorry for the trouble. As described the screens turns to black and white dots, please check out the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-21-20049/m-p/10750278 and see if that works for you.

 

Regards

Amal

L
Luis5FCAAuthorCorrect answer
Participant
March 19, 2021

Hi Amal.

Thanks for the reply. I tried the both answers that are shown in the discussion you gave me:

  • Disabling safe mode = It didn't fix.
  • Changing compatibility mode to Windows 7 = It works!
    The process given by Imola0D4D user:1) Right click on AcroRd32.exe (located at: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader)

          2) Choose properties

          3) Choose compatibility tab

          4) Choose windows 7click apply

 

Thanks!

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