PDF display glitch

Report · Aug 08, 2023

Hello Adobe community,

I have been trying to solve an issue regarding random glitches that happen when browsing or editing any PDF document. For my first solution, I tried checking for updates but to no avail. Secondly, I tried repairing the installation, also no avail.

The following solutions are as follows:

Uninstalled Reader and cleaned files using Creative Cloud cleaner tool
Set Reader to run in Windows 7 compatibility mode
Changed graphics resolution and refresh rate
Reverted video driver version
Completely reinstall video drivers

However, after trying each solution, the issue reappeared after a day or two. I'm feeling completely baffled by this and I'm out of ideas. Are there any alternative solutions to this?

Report · Aug 09, 2023

Hi Simonas31471790pna3,

Thank you for reaching out.

Please confirm if the issue occurs with particular files or with all. The screenshot that you have shared seems to be from the same source.

Would you mind sharing any sample files with us so we can check them? Share the Acrobat Reader and OS version numbers.

As you mentioned, the issue occurs when browsing or editing PDFs. Please let us know what you mean by editing PDF here. Are you adding comments or filling up the text? It would be helpful if you could share more information.

Thanks,

Meenakshi

Report · Aug 10, 2023

Hello Meenakshi,

Thank you for your reply. Unfortunately, I am unable to share the files, but I can confirm that it happens with all files, not only those with grids and tables shown in the screenshots, but also with simple text PDFs.

The editing is done by filling the text in the tables, no comments are added. The issue was reported as occurring mostly when scrolling, it just happens randomly.

Sorry for the limited information, though if there's anything else I can do to assist you in solving the issue - please feel free to let me know.

Looking forward to your reply,

Simonas

Report · Aug 10, 2023

Hi Simonas31471790pna3,

Thank you for the information.

You may share any sample PDF on which the issue occurs. You may create a test PDF and replicate the issue.

Please share the Reader and OS version number. It will help us to replicate the behavior.

Thanks,

Meenakshi

Report · Aug 11, 2023

Hello Meenakshi,

The computer OS version is Windows 10 Version 22H2 (OS Build 19045.3208)
Adobe Acrobat Pro version 2023.003.20269 | 64 bit

Also, I am attaching a sample file. It was not edited but the issue still reoccurs when scrolling through the file. Attaching more screenshots of the issue.

Report · Aug 23, 2023

Hello, is there any update to this?