PDF Download problems

Forum|Forum|9 years ago
March 9, 2017
1 reply
545 views

I work in a Mac environment, most recently with a new I Pad Pro. I run reports from a corporate web browser in PDF format. Many times I download a multiple page PDF and only see the first page. anything beyond the first page is not properly downloaded. In some instances I can see the full multiple page report. In either instance trying to save the multiple page PDF never saves all pages of the report, even though in some instances I am able to see all pages of the report on screen.

Any ideas how to fix?

This topic has been closed for replies.

T

Tariq Ahmad

Community Manager

Hi roberta87424725,

Looking at the issue description it seems you have to check with the internal team who has designed the solution to run those reports for you.

How does it work on Desktop?

-Tariq Dar.

roberta87424725Author

Participant

Here is the challenge.

I can run the report on a new imac desktop (3 months old), view the pdf in a firefox browser and download that pdf file for saving and viewing. Doing the same action on the imac desktop through safari viewer does not work.

Using a firefox browser on my brand new ipad pro i can view the pdf document in the browser window, but when I try to save it, say an eight page report, it only saves the first page.

So, you think this is a host system, back-end problem?

Bob