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Sunburst105
Participant
March 16, 2017
Answered

PDF file on the web not displaying, blank window only

  • March 16, 2017
  • 1 reply
  • 3212 views

Using Internet Explorer 11 in Windows 10.  Acrobat Reader and Helper add-ons enabled.  Trying to open a pdf document on a web site.  Blank document only opens, often with small Adobe window showing a question mark.  Refresh or reload sometimes opens the document but not always. How do I get the pdf document to open reliably?  Thanks.

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi Sunburst105,

    I am sorry for the delay in response.

    You may try the steps suggested in the link below:

    Troubleshoot viewing PDF files on the web

    You may also try installing the latest version of Reader as Adobe Reader 9 is not compatible with Windows 10.

    Please refer to the following link:

    System requirements for Adobe Reader—older versions (XI, X, 9)

    Thanks,

    Shivam

    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    March 19, 2017

    Hi Sunburst105,

    Could you please check if there is an update available for Reader?

    Launch Reader>click Help menu>select Check for Updates.

    Please confirm the version of Acrobat Reader running on the machine.

    Click About Adobe Acrobat Reader DC under Help menu

    S
    Sunburst105Author
    Participant
    March 19, 2017

    Reader version is 9.1.0  Updater shows this:

    Thanks

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