PDF file on the web not displaying, blank window only

[Sunburst105]

Using Internet Explorer 11 in Windows 10.  Acrobat Reader and Helper add-ons enabled.  Trying to open a pdf document on a web site.  Blank document only opens, often with small Adobe window showing a question mark.  Refresh or reload sometimes opens the document but not always. How do I get the pdf document to open reliably?  Thanks.

[Adorobat]

Hi Sunburst105,

Could you please check if there is an update available for Reader?

Launch Reader>click Help menu>select Check for Updates.

Please confirm the version of Acrobat Reader running on the machine.

Click About Adobe Acrobat Reader DC under Help menu

[Sunburst105]

Reader version is 9.1.0  Updater shows this:

Thanks

[Sunburst105]

After having three blank windows in succession (by re-clicking "Open" each time), the fourth window did contain the document.  Any more ideas?  Thanks.

[Adorobat · Accepted solution]

Hi Sunburst105,

I am sorry for the delay in response.

You may try the steps suggested in the link below:

Troubleshoot viewing PDF files on the web

You may also try installing the latest version of Reader as Adobe Reader 9 is not compatible with Windows 10.

Please refer to the following link:

System requirements for Adobe Reader—older versions (XI, X, 9)

Thanks,

Shivam

[Sunburst105]

Thank you Shivam.  I was surprised to hear that my Reader v9 is not compatible with windows 10, and there were no updates available as you saw in my above comment.  I have subsequently updated to Acrobat Reader DC and the problem was resolved.

Thanks again,

Paul