PDF Images Error when Converting from Word & Saving

Report · May 17, 2017

Good Afternoon,

We have used Adobe Acrobat Reader at work for some 3-4 years and have never had any problems with it save for the past year, and it has now got to a point where I need some help as it is taking up a lot of my time trying to fix the problem.

At work, I help create the board packs for the directors of our company. I am sent individual items, some already in PDF format, some in Word format, and some in Powerpoint, to which I am required to convert to PDF and then combine the individual files making a full pack, and then add the agenda on right at the end.

All of this was working without any problems until about a year ago, when images (usually the company logo) started disappearing on the full packs after they had been combined with individual PDF's. So just to be clear, when converted from Word to PDF, the images were still there, it is only when they are combined with other PDF's do they disappear.

This started with just the logo, and has now developed into most images, charts, graphs and pictures. It is incredibly time consuming going through the packs making sure every logo is on there, as on occasion it isn't. It doesn't happen all of the time, only some of the time, and there does not seem to be any pattern to it. Different PDF's sent by different people etc.

I have recently started print saving PDF's (even if sent to me in PDF format) to try, and this seemed to be working until the other day where I noticed (only some) of the images missing. I have also noticed that when I am copying a file or dragging it from one folder to the next, even though its the same file, the images have started disappearing off of these documents as well.

Has anyone else had these problems? Our IT team at work are at a loss as to why it keeps happening, and I feel like I have tried several things without it working. I think I have minimalized it, but not eradicated it completely. I re-installed Adobe the other month which doesn't appear to have helped.

Any suggestions I would be really, really grateful!

Thank you,

Ben

Report · May 20, 2017

Hi bh1987,

As I was able to understand the issue from the description mentioned above, images are missing in a pdf when combined with other pdfs, is that correct?

Please confirm the version of Acrobat Reader and the Operating System installed on the computer.

Identify the product and its version for Acrobat and Reader DC

Could you elaborate on this?

bh1987 wrote
I have recently started print saving PDF's (even if sent to me in PDF format) to try, and this seemed to be working

Awaiting your response.

Shivam

Report · May 22, 2017

Hi Shivam,

Thank you for your reply.

We have just upgraded at work to Windows 7 SP1- that is what I have been told by our IT department, I hope that helps. The problems still occur with this version of windows as they did with the previous version. We are currently using Acrobat Reader DC. I hope that helps.

Elaborating on the problem, it should all be in my original post, but basically on occasions when combining several PDF documents together, they lose the logo and images. The images are not usually lost, its often the company logo at the top or bottom of documents, or it cuts off the header of footer. Very strange.

I hope you are able to assist,

Kind Regards,

Ben

Report · May 27, 2017

Hi Bh1987,

Thanks for giving the information.

Could you please confirm how you are combining the pdf- online using this link- https://cloud.acrobat.com/combinepdf ?

Would it be possible for you to share the pdf file with us? I have sent you a private message for the same, please check the inbox.

Thanks,
Shivam