PDF keeps going black

[R3dm4n]

I've recently installed Reader DC on a new windows laptop (running Win 10 Home 2004) and whenever I load a file into the reader and click on it, it becomes unreadable.  I can't find any issues that match this.  I've reinstalled it a couplle of times and no change.  It was happening before I updated the laptop as well.  Can't work out how to fix it.  Any help appreciated.  I've attached before and after versions of a dummy file which shows what's happening.  Happens with all files - not just this one.

[Amal. · Accepted solution]

Hi there

We are sorry for the trouble. As described the screen turn to black after opening it.

please refer to the steps provided in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrob... and see if that works for you.

Let us know how it goes

Regards

Amal