PDF Printing Unresponsive

Report · Jul 15, 2025

When I select the print function on an open PDF, Adobe becomes unresponsive. I have uninstalled and reinstalled several times, updated my computer, and tried many different documents.

Any solutions?

Report · Jul 15, 2025

@lynette_7373 after multiple reinstalls and updates., you might also consider updating your printer drivers directly from the manufacturer's website or, as a temporary diagnostic step, disabling "Enhanced Security" or "Protected Mode at startup" within Acrobat's Preferences (Edit > Preferences > Security (Enhanced)), but remember to re-enable security settings after testing.

Report · Jul 16, 2025

Hi lynette_7373,

Thank you for reaching out, and sorry about the trouble caused.

As the application becomes unresponsive, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/454wZLc.

You may also try reinstalling the application using the steps suggested below:

-Remove the application and run the cleaner tool (https://adobe.ly/4lxdhxK).
-Reboot the machine
-Install Adobe Acrobat Reader from the following page: https://adobe.ly/4f1fBKY.

Try updating the printer driver as well. Please also go through the following help document to update the printer drivers: https://adobe.ly/44waZc6.

If you are still experiencing the issue, please check if it happens when printing a particular file or a file from a specific location. Also, could you share the Acrobat and OS version numbers you use on the machine?

Feel free to let us know if you have any questions or need help.

Thanks,

Meenakshi

Report · Jul 18, 2025

I've tried all of your suggestions to no avail. Any other suggestions?

Report · Jul 25, 2025

Hi lynette_7373 ,

Could you confirm if it happens with all the files you try to print? Also, please share the Acrobat and OS versions.

Please collect the logs using the diagnostic tool and share the log ID with us. We will then check the logs.

Thanks,

Meenakshi